Tionna Spates
Indianapolis,IN
Summary
Compassionate Certified Nursing Assistant with experience in diverse healthcare settings including long-term care, assisted living, and rehabilitation facilities. Possess strong clinical skills such as vital sign monitoring, patient hygiene assistance, and medication administration. Noted for ability to foster relationships with patients and their families while maintaining professional boundaries. Previous roles demonstrate positive impact on patient satisfaction and quality of care.
Overview
6
6
years of professional experience
Work History
Travel CNA
Shiftkey
Springfield, IL
09.2022 - Current
- Provided assistance with daily living activities such as bathing, dressing, grooming and toileting.
- Documented all services rendered including mileage driven and time spent on each trip assignment accurately in accordance with agency policy guidelines.
- Implemented infection control procedures when caring for multiple patients at once.
- Answered patient call lights promptly and responded to requests appropriately.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
CNA
The Bridget Care Suites
Springfield, IL
10.2019 - 04.2022
- Participated in educational programs designed to improve knowledge of health care practices.
- Monitored food intake and output as directed by nursing staff.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
CNA, Labor and Delivery
St Johns Hospital
Springfield, IL
01.2022 - 02.2024
- Educated new mothers about infant care such as diapering, feeding techniques, swaddling.
- Transported laboring women between units as needed while providing continuous monitoring of maternal status.
- Provided emotional support to patients throughout labor process.
- Assisted with postpartum care including helping mothers shower after delivery, changing bed linens, checking maternal vital signs.
- Monitored vital signs of laboring patients including blood pressure, temperature, pulse, and respirations.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Customer Service Representative
SIU OBGYN
Springfield, IL
02.2022 - 11.2023
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Implemented innovative methods for streamlining the customer service process.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
CNA/Certified Home Health Aide
Luxury Care At Home
Indianapolis, IN
04.2024 - Current
- Administered medications under supervision of a licensed nurse.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
Education
Associate of Arts -
Lincoln College
Lincoln, Illinois, IL05-2019
High School Diploma -
North Centeral Highschool
Indianapolis, IN05-2015
Skills
- Patient care
- Vital sign monitoring
- Hygiene assistance
- Team collaboration
- Time management
- Effective communication
- Attention to detail
- Emergency response
- Problem-solving
- Vital signs monitoring
- Bathing assistance
Timeline
CNA/Certified Home Health Aide
Luxury Care At Home
04.2024 - Current
Travel CNA
Shiftkey
09.2022 - Current
Customer Service Representative
SIU OBGYN
02.2022 - 11.2023
CNA, Labor and Delivery
St Johns Hospital
01.2022 - 02.2024
CNA
The Bridget Care Suites
10.2019 - 04.2022
Associate of Arts -
Lincoln College
High School Diploma -
North Centeral Highschool
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