Ramona Alcala
Upland,CA
Summary
Extensive hands-on experience with regards to client services, payroll and payroll tax. Self motivated and easily adapt to new methods and processes
With over 20 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills.
Skilled in building strong relationships with clients and providing quality service.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
With focus on understanding customer desires and providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
Work History
Human Resources Manager
All Time Gas And Diesel Repair
06.2016 - Current
- Maintained human resources regulatory compliance with local, state and federal laws.
- Reviewed 8 Employee time cards, balanced timecards and processed payroll semi- monthly using Paychex platform.
- Balanced and filed all Sales and Use Tax monthly as well as quarterly filings.
- Process daily bank deposits and monthly bank reconciliations.
- Assist as needed with customer drop off and pickup of vehicles .
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards
Client Service Representative
Automatic Data Processing, ADP
01.2006 - 03.2016
- Managed large volume of customers calls every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Supporting all compliance and payroll services product offerings
- Conducted periodic client field reviews, standardization, coordination, and proactive meetings with clients.
- Resolved issues related to product features, functionality and client product knowledge.
- Interpret and evaluate Federal/State and Local taxation laws.
- Review and submit daily/ weekly tax deposits submitted and processed timely.
- Evaluated, trends and established business process improvements.
- Communicated with clients regarding account services, statements, and balances.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
Amendment Specialist
Automated Data Processing, Adp
11.2001 - 01.2006
- Filed/Amended tax returns in accordance with agency, region and client requirements.
- Resolved agency, tax center, and client inquiries.
- Worked directly with clients, as well as various departments within ADP to correct Federal/State and Local agency tax returns.
- Assisted leadership with many escalated Amendments issues, by focusing on best practices and processing.
- Review daily processed status reports.
- Process simple and complex ID changes for clients.
- Process quality assurance on amendments and identify any issues, out of balances and resolve them.
- Followed all company policies and procedures to deliver quality work
Tax Processing Specialist
Automated Data Processing, Adp
02.2001 - 11.2001
- Completed and filed returns for 5 jurisdictions with tax departments at local, state, and federal levels on a daily , monthly and quarterly..
- Maintained complete records of over 200 client tax returns and supporting documentation.
- Ensure compliance and accuracy for over 200 jurisdictional requirements
- Research and resolve agency, tax center and client inquires.
- Maintained compliance by adhering to current tax laws and regulations.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
Education
High School Diploma -
Washington High School
Chicago, Il 06.1986
Skills
- Providing Client and Customer support
- Excellent communication skills and achieving highest level of personal and organizational performance meeting/exceeding business goals
- Organization and Muli-Tasking
- Hands on experience with regards to client service
Timeline
Human Resources Manager
All Time Gas And Diesel Repair
06.2016 - Current
Client Service Representative
Automatic Data Processing, ADP
01.2006 - 03.2016
Amendment Specialist
Automated Data Processing, Adp
11.2001 - 01.2006
Tax Processing Specialist
Automated Data Processing, Adp
02.2001 - 11.2001
High School Diploma -
Washington High School
Similar Profiles
Adonis MontenegroAdonis Montenegro
Mechanic at Gas & Diesel Master RepairMechanic at Gas & Diesel Master Repair
Gaspar GarciaGaspar Garcia
Heavy Diesel Mechanic at K&R Diesel RepairHeavy Diesel Mechanic at K&R Diesel Repair
David WilsonDavid Wilson
Service Writer at Sonora Auto Repair and DieselService Writer at Sonora Auto Repair and Diesel