Ramona Arnold
Blacksburg,Va
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
29
29
years of professional experience
Work History
Secret Shopper
Market Force
03.2016 - Current
- I go into stores as a secret shopper to see if the store is abiding by store policies and procedures
- It's a very exciting job and I get to shop different stores on different occasions
- This was a Full time job but has cut back to Part time hours.
- Identified areas of improvement for businesses by analyzing employee interactions, product placement, and overall atmosphere.
- Enhanced customer experience by conducting thorough evaluations of employee performance and store conditions.
Operator
Somic America
10.2020 - 02.2021
- I operate a machine that makes parts for various car dealerships
- I make sure the ball studs are put into the machine to be ran through so that when met with the socket, when the finished product has ran through the machine, I will inspect, box onto a tote and put onto a pallet
- I make sure that the pakayoke tests are done on the machine to help for quality products.
- Enhanced production efficiency by implementing optimized machine settings and routine maintenance procedures.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Participated in continuous improvement initiatives, identifying areas for process optimization and recommending changes for implementation.
Technician
Cigna
03.2007 - 09.2016
- I would set up work areas and equipment
- Also prepare work station
- I would perform finger sticks for on the spot testing, so client's would have their results that day
- Then took down the work sites.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Collaborated with cross-functional teams to ensure timely completion of complex projects.
Transmission Technician
Volvo Trucks North America
09.2013 - 02.2016
- I put transmissions onto Volvo engines with the assistance of a crane, I also used an impact gun to put bolts into the transmission to complete the transmission to engine process
- Then I would use a torque wrench to tighten the bolts down, and then do a torque gun
- This was done twice a day
- I read sprint sheets and paperwork.
- Enhanced transmission system performance by conducting thorough diagnostics and identifying technical issues.
- Improved customer satisfaction with timely and effective repairs on various transmission types.
- Maintained accurate records of completed repairs, enhancing communication among team members for future service needs.
Call Rep
EchoStar
01.2004 - 03.2007
- I was a team player with active listening skills as a Call representative where three years call experience was utilized
- Multi-tasking and problem solving skills and ability to function in a fast paced environment.
- Improved customer satisfaction by efficiently handling inquiries and resolving concerns in a timely manner.
- Enhanced call center productivity by effectively managing high call volumes and maintaining a professional demeanor.
Front Desk
Days Inn
11.2001 - 05.2005
- Provide customer service by greeting guests, serving as the primary point of contact upon entry into the housing facility, and assist tenants in achieving their housing and personal goals.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined front desk operations for improved efficiency and guest experience.
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
Retail/Assistant Manager
Aileen's
03.1995 - 11.2001
- I started out as a retail associate, helping customers with purchases, one on one customer service
- Handling money, cleaning store
- Then I became an Assistant manager and was more involved with calling store to store, calling headquarters, dealing with discrepancies, inventory, entering information into the computer, taking money to the bank, more one on one with the customers.
- Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
- Streamlined store operations for increased efficiency through consistent monitoring and adjusting of inventory levels.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
Education
Phlebotomy Certificate, Phlebotomy, Biology, General Coursework - Phlebotomy
WCC
Wytheville, VA06.2003
Nursing Assistant Certificate, Nursing Assistant, Algebra, English, General - Nursing Assistant
NRCC
Dublin, VA08.1998
Skills
- Professionalism
- Organization
- Social perceptiveness
- Effective communication
- Critical thinking
- Active listening
- Time management
- Reliability
- Verbal communication
- Adaptability
- Decision-making
- Problem-solving abilities
- Self-motivation
Skills Abilities
Substantial experience and outstanding skills in customer service with twenty five years experience. I've had one on one customer experience, calling store to store, active listening, fast paced environment, contact with headquarters, entering data into computer, opening and closing the store, handling money, interpersonal skills, dealing with difficult customers and handling it in a positive manner., Retail Sales for six years, I would help with customers purchases, returns, and discrepancy that may have occurred. Entered data into computer, handled money, answered calls, made calls to other stores, inventory and would help close., Deals with internal and external customers at all levels via telephone and email to ensure successful communication through active listening and thoughtful questions, Housekeeping for five years while working for Aileen's to help supplement the income. Did this at Holiday Inn Express in Hillsville, Va. I made beds, vacuumed floors, dusted, cleaned tubs and showers, cleaned the suites. I also worked in laundry and was lead housekeeper., I worked for three years at Volvo Trucks Manufacturing Plant. I started out wiring alternators but bid into transmissions, where I would put transmissions onto engines with the assistance of a crane. I did this for almost two years. Then I worked at Somic America for about four months operating a machine that made parts for a company that manufactured parts for automobiles. I left there due to the environment.
Timeline
Operator
Somic America
10.2020 - 02.2021
Secret Shopper
Market Force
03.2016 - Current
Transmission Technician
Volvo Trucks North America
09.2013 - 02.2016
Technician
Cigna
03.2007 - 09.2016
Call Rep
EchoStar
01.2004 - 03.2007
Front Desk
Days Inn
11.2001 - 05.2005
Retail/Assistant Manager
Aileen's
03.1995 - 11.2001
Phlebotomy Certificate, Phlebotomy, Biology, General Coursework - Phlebotomy
WCC
Nursing Assistant Certificate, Nursing Assistant, Algebra, English, General - Nursing Assistant
NRCC
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