Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ramona Barkley

Fort Payne,Alabama

Summary

Organized Associate Cashier experienced in handling cash, processing payments and building patron relationships with excellent interpersonal abilities. Proven history of error-free drawer counts and reconciliations. Service-oriented team member with good communication skills and friendly personality. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Overview

34
34
years of professional experience

Work History

Associate Cashier

Bealls Store
02.2022 - Current
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Referral Specialist

Family First Medicine. LLC
12.2011 - Current
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
  • Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
  • Verified insurance benefits and eligibility for [Type] procedures before referring clients.
  • Scheduled appointments with specialists on behalf of clients.
  • Coordinated with medical staff and patients to find cost-effective options for services.
  • Built professional relationships with service providers.
  • Followed up with clients and specialists to inquire about experience and collect reports.
  • Obtained prior authorization for [Type] procedures.
  • Assisted clients in locating resources that accepted various insurances.
  • Linked families to relevant community support to meet non-medical needs.
  • Collected and verified completeness of intake and enrollment screening packets for facility.
  • Partnered with other departments to provide top-notch service to clients.
  • Notified and reminded clients of appointments.
  • Provided empathetic support to patients during challenging medical situations, easing anxiety around the referral process.
  • Utilized electronic health record systems to track patient progress, facilitating effective follow-up care.
  • Reduced wait times by prioritizing urgent referrals and coordinating appointments with appropriate specialists promptly.
  • Improved patient satisfaction with the referral process through clear communication and thorough explanations of procedures.
  • Managed a high volume of referrals daily while consistently meeting deadlines for processing requests and scheduling appointments.
  • Assisted in training new team members on the referral process, contributing to a cohesive work environment focused on quality patient care.
  • Coordinated seamless transitions between primary care providers and specialists by sharing relevant medical information promptly and securely.
  • Enhanced patient care by efficiently managing referral requests and ensuring timely responses from specialists.
  • Conducted regular audits of referral processes to identify areas for improvement and ensure efficiency across the department.
  • Developed strong relationships with specialist offices, fostering collaboration in providing high-quality patient care.
  • Maintained comprehensive records of referrals, allowing for seamless communication between primary care physicians and specialists.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Received and routed laboratory results to correct clinical staff members.

Floor Person

Coopers Hosiery's
03.1990 - 12.2010
  • Delegated tasks to employees to enhance productivity and workflow.
  • Upheld proper visual merchandising standards on retail floor and windows.
  • Assisted supervisor with feedback for employee performance evaluations.
  • Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
  • Facilitated open communication between management and staff members, helping address concerns proactively for a more harmonious work environment.
  • Collaborated with team members to achieve daily sales goals and maintain a positive working atmosphere.
  • Demonstrated adaptability by quickly responding to various floor tasks as required during peak times or staff shortages.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.

Education

Associate of Applied Science - Medical Assisting

Northeast Alabama Community College
Rainsville, AL
05.2011

Skills

  • Energy and enthusiasm
  • Customer Service
  • Patience and Empathy
  • Restocking Shelves
  • Cleaning procedures
  • Professionalism and Courtesy
  • Cash Register Operation
  • Product Knowledge
  • Refund Processing
  • Bagging Efficiency
  • Teamwork and Collaboration
  • Problem-Solving
  • Store Cleaning
  • Flexible Schedule
  • Professional Appearance
  • Basic Math
  • Product Scanning

Timeline

Associate Cashier

Bealls Store
02.2022 - Current

Referral Specialist

Family First Medicine. LLC
12.2011 - Current

Floor Person

Coopers Hosiery's
03.1990 - 12.2010

Associate of Applied Science - Medical Assisting

Northeast Alabama Community College

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Ramona Barkley