Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Ramona Blackshear

Westland,MI

Summary

Skilled Mental Health Technician with Area of study degree and extensive mental health services background. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results. Dedicated Job Title with impressive mental health expertise and Area of certification certification. Delivered exceptional patient support in community-based treatment facility and contributed to many patients' status improvements. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment. Energetic professional performs assessments, monitors behavior and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet patient needs. Offers skills in task prioritization and task management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Mental Health Technician

Beaumont Behavioral Health
07.2021 - Current
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
  • Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
  • Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
  • Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
  • Improved patient well-being by providing compassionate care and support during their mental health journey.
  • Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
  • Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
  • Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
  • Leveraged professional expertise in behavioral management techniques to minimize disruptions within the therapeutic environment.
  • Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.

Line Member

Kostal Of America
05.2020 - 06.2021
  • Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
  • Consistently met or exceeded daily production quotas through diligent work ethic and attention to detail.
  • Proactively sought opportunities for professional development, attending workshops and conferences relevant to the industry regularly.
  • Troubleshot equipment issues, quickly identifying problems and implementing solutions to minimize downtime.
  • Participated in regular training sessions to stay up-to-date on industry best practices and equipment maintenance techniques.
  • Maintained a clean and organized work area, promoting safety and efficiency among team members.
  • Achieved consistent high-quality outputs while maintaining strict adherence to deadlines through effective time management skills.
  • Provided cross-functional support as needed, assisting other departments in achieving their goals and objectives.
  • Increased overall team morale by fostering an inclusive environment where everyone''s contributions were valued.
  • Contributed to a decrease in workplace accidents through strict adherence to safety protocols and guidelines.
  • Facilitated open communication among team members, addressing concerns swiftly to maintain a positive working environment.
  • Served as a mentor for new hires, providing guidance on best practices, policies, and procedures within the company culture.

Shipping and Receiving Associate

Amazon
05.2017 - 04.2020
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Maintained a clean warehouse environment through diligent organization of materials and supplies necessary for daily operations.
  • Streamlined shipping processes by implementing efficient packing techniques and inventory management.
  • Maintained precise records for all incoming and outgoing shipments, minimizing discrepancies and losses.
  • Demonstrated strong attention to detail when inspecting received items for defects or damage before accepting deliveries into inventory storage areas.
  • Enhanced customer satisfaction, ensuring timely shipment of products and accurate order fulfillment.
  • Communicated effectively with carriers to schedule pickups and deliveries, optimizing transportation logistics.
  • Improved warehouse safety by conducting regular inspections and addressing potential hazards promptly.
  • Managed inventory levels accurately by performing routine audits and updating tracking systems accordingly.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Collaborated with team members to achieve department goals and improve overall efficiency in the workspace.
  • Assisted in training new associates, sharing best practices for successful shipping and receiving operations.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Handled returns efficiently, processing refunds or exchanges while adhering to company policies and procedures.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Organized storage areas to optimize materials movements and minimize labor hours.

Lead Barista

Starbucks
Westland, MI
02.2016 - 01.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Schoolcraft College
Westland, MI

Skills

  • De-Escalation Techniques
  • Stress reduction techniques
  • Behavior Management
  • Suicide Prevention
  • Patient Safety Management
  • Crisis Intervention
  • Behavioral Management
  • Progress Monitoring
  • Substance abuse awareness
  • Bipolar Disorder Knowledge
  • Empathy Development
  • Treatment Planning
  • Clinical Documentation
  • Self-Care Promotion
  • Anxiety Management
  • Sexual Assault Support
  • Depression Support
  • Eating Disorder Awareness
  • Discharge Planning

Certification

  • Area of certification Training -
  • CPI
  • CPR

Timeline

Mental Health Technician

Beaumont Behavioral Health
07.2021 - Current

Line Member

Kostal Of America
05.2020 - 06.2021

Shipping and Receiving Associate

Amazon
05.2017 - 04.2020

Lead Barista

Starbucks
02.2016 - 01.2018

Schoolcraft College

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Ramona Blackshear