Ramona Bonny
Fayetteville,NC
Summary
Dedicated Healthcare Food Services professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Resident District Manager
Aramark Healthcare +
04.2024 - Current
- Oversight of Food & Nutrition Services for 4 hospitals within the Cape Fear Valley Health System.
- Conducted regular property inspections to identify areas for improvement or potential hazards requiring immediate attention.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Maintained positive client relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
GM Food, V
Sodexo / Chippenham Medical Center
12.2022 - 04.2024
- Increased patient satisfaction scores quarter over quarter four consecutive quarters.
- Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Recognized and promoted talent from within leading to superior improvements in both patient satisfaction and retail sales growth.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented quality assurance measures, ensuring consistent delivery of high-quality products and services.
- Reported issues to higher management with great detail.
- Fostered a positive work environment to improve team morale and productivity levels.
- Skilled at working independently and collaboratively in a team environment.
Director of Dining Services
Touchpoint / Ascension Sacred Heart Bay
02.2019 - 11.2022
- Oversee hiring, training and management of more than 70 personnel across all areas of dining services
- Keep facility in compliance with applicable safety and sanitation requirements
- Complete frequent checks of food production to assess preparation standards, portioning and performance speed
- Improve controls to streamline procedures, eliminate waste and control costs
- Project inventory needs and maintained levels within ideal parameters
- Consistently maintain high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
- Resolve problems or concerns to satisfaction of involved parties
- Perform walk-throughs to gauge timeliness and excellent service quality
- Exhibit thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions
- Work closely with Associate Director, Executive Chef, Sous Chef and Lead Dietitian to determine menu plans for patients, special events or occasions.
Patient Services Manager
Morrison / Bethesda North & Good Samaritan
01.2018 - 02.2019
- Communicated with patients with compassion while keeping medical information private
- Collaborated with multi-disciplinary staff to improve overall patient care and response times
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data
- Led and motivated more than 45 employees through supervision, training and coaching on duties and daily operational activities
- Resolved conflicts promptly among healthcare employees to keep workflows on task
- Managed operations in accordance with budget requirements
- Facilitated peer-to-peer conflict resolution
- Initiated training and education programs for supporting healthcare staff
- Implemented new hire training to further develop skills and initiate discussions on task prioritization
- Reviewed and assessed staff processes, reducing hazards posed for patients and staff while promoting regulatory compliance
- Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive meal delivery changes
- Recruited well-qualified candidates to fill vacancies and offer patients unparalleled care.
Patient Services Manager
Morrison / Mission Health
11.2011 - 01.2018
- Overall operation and supervision of patient food services for 2 campuses
- Ensured, met and exceeded expectations pertaining to client, customer service/satisfaction while maintaining efficient and cost effective practices
- Overall management of 80+ associates including 5 supervisors
- Maintained quality improvement, sanitation, infection control and hospital-related patient activities
- Improved patient satisfaction scores by 50% exceeding hospital benchmarks
- Successfully managed and achieved productivity goals set forth by the organization
- Recruited well-qualified candidates to fill vacancies and offer patients unparalleled care.
Director of Food and Nutrition Services
Morrison / Haywood Regional Medical Center
02.2011 - 11.2011
- Overall operation of patient services, production and retail
- Ensured, met and exceeded expectations pertaining to client, customer service/satisfaction with efficient cost effective management
- Overall management of 20+ associates
- Maintained quality improvement, sanitation, infection control and hospital-related activities
- Consistently received a quarterly sanitation score of 101 or higher
- Successfully managed and achieved productivity goals set forth by the organization
- Actively participated in and supported various action committees including Customer Excellence and Infection Control.
Associate Director of Food and Nutrition Services
Morrison / Presbyterian Medical Center
07.2005 - 02.2011
- Assisted with the overall operations of the Food and Nutrition department in a large teaching hospital with 580 occupied patient beds
- Met and exceeded all standards and expectations of a CFE (Center for Excellence) account
- Conducted CFE Training courses for local and regional unit managers as well as in-house training for on-site staff
- Promoted new business by providing a 'showplace' for prospective new clients as well as Corporate Orientation groups and VIP's that toured facility regularly
- Overall management of 20 associates at Presbyterian Orthopedic Hospital and Morrison Bistro Express.
Skills
- Account Management
- Decision-Making
- Assignment Delegation
- Quality Management
- Budget Control
- Department Oversight
- Performance Improvements
- Labor Cost Controls
- Exceptional interpersonal communication
Certification
ServSafe
Timeline
Resident District Manager
Aramark Healthcare +
04.2024 - Current
GM Food, V
Sodexo / Chippenham Medical Center
12.2022 - 04.2024
Director of Dining Services
Touchpoint / Ascension Sacred Heart Bay
02.2019 - 11.2022
Patient Services Manager
Morrison / Bethesda North & Good Samaritan
01.2018 - 02.2019
Patient Services Manager
Morrison / Mission Health
11.2011 - 01.2018
Director of Food and Nutrition Services
Morrison / Haywood Regional Medical Center
02.2011 - 11.2011
Associate Director of Food and Nutrition Services
Morrison / Presbyterian Medical Center
07.2005 - 02.2011
Awards
2021 Spirit of Service Award - Touchpoint Support Services
Similar Profiles
David NicholsonDavid Nicholson
District Manager at Aramark HealthcareDistrict Manager at Aramark Healthcare
Kassech FosterKassech Foster
Patient Operation Director at Aramark HealthcarePatient Operation Director at Aramark Healthcare
Kassech FosterKassech Foster
Operations Patient Service Director at Aramark HealthcareOperations Patient Service Director at Aramark Healthcare
JOSHUA COOLEYJOSHUA COOLEY
Food Service Manager at Aramark HealthcareFood Service Manager at Aramark Healthcare
Carlee RobinsonCarlee Robinson
Veterans Service Representative at Department of Veterans AffairsVeterans Service Representative at Department of Veterans Affairs