Ramona Burris
4105 Visionary Lane, Charlotte,NC
Summary
Results-driven Risk Officer with a focus on governance frameworks and regulatory compliance. Experienced in conducting audits and ensuring adherence to internal controls to protect organizational assets and ensure regulatory alignment.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Risk Officer I
Truist Investment Services, Inc.
Charlotte, NC
01.2021 - Current
- Tracked regulatory changes and enforced compliance with industry standards.
- Collaborated with cross-functional teams to enhance governance frameworks.
- Investigated risk factors affecting assets and organizational success.
- Mitigated regulatory risks by securing necessary documents and approvals from agencies.
- Monitored adherence to internal controls and regulatory requirements in risk management.
- Conducted regular audits of processes involving financial transactions and investments.
- Coordinated with departments to ensure timely resolution of identified risks.
Client Services Supervisor
Truist Investment Services, Inc.
Charlotte, North Carolina
02.2012 - 12.2020
- Supervised daily customer service functions and tackled escalated challenges.
- Developed and implemented strategies to enhance customer satisfaction levels.
- Oversaw scheduling and staffing to ensure adequate coverage for customer inquiries.
- Analyzed customer feedback to identify trends and improve service processes.
- Conducted performance evaluations for team members to promote skill development.
- Led team meetings to discuss goals, challenges, and share best practices.
- Provided exceptional customer service to ensure customer satisfaction.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Customer Service Representative
Truist Investment Services, Inc.
Charlotte, North Carolina
11.2009 - 02.2012
- Assisted clients with account inquiries and transaction requests.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Brokerage Cashier
Truist Investment Services, Inc.
Charlotte, NC
09.2002 - 11.2009
- Processed customer transactions efficiently through point-of-sale systems.
- Assisted customers with product inquiries and available service options.
- Collaborated with front-end staff to enhance customer service experience.
- Executed additional duties as assigned by management.
File Room Clerk
Truist Investment Services, Inc.
Charlotte, NC
08.1997 - 09.2002
- Streamlined filing systems for financial documents to enhance accessibility.
- Managed processing of incoming and outgoing mail for investment services.
- Facilitated efficient file and document retrieval for staff assistance.
Education
Bachelor of Arts - Elementary Education
Charlotte University
Charlotte, NCSkills
- Regulatory compliance
- Risk assessment
- Internal controls
- Governance frameworks
- Audit processes
- Team collaboration
- Problem solving
Certification
- FINRA Series 7, Series 63, Series 24, Series 66
Timeline
Risk Officer I
Truist Investment Services, Inc.
01.2021 - Current
Client Services Supervisor
Truist Investment Services, Inc.
02.2012 - 12.2020
Customer Service Representative
Truist Investment Services, Inc.
11.2009 - 02.2012
Brokerage Cashier
Truist Investment Services, Inc.
09.2002 - 11.2009
File Room Clerk
Truist Investment Services, Inc.
08.1997 - 09.2002
Bachelor of Arts - Elementary Education
Charlotte University
Similar Profiles
Rosanna PomicterRosanna Pomicter
Brokerage Complex Support Manager at Truist Investment Services, Inc.Brokerage Complex Support Manager at Truist Investment Services, Inc.
Jason WaltersJason Walters
Financial Advisor/ Wealth Advisor at Truist Investment Services Inc. / BB&T WealthFinancial Advisor/ Wealth Advisor at Truist Investment Services Inc. / BB&T Wealth
Christina GrayChristina Gray
Brokerage Operations Specialist at Truist Investment ServicesBrokerage Operations Specialist at Truist Investment Services
Alicia BrewtonAlicia Brewton
Health Insurance Agent at Ttec (TeleTech) - HealthCare SolutionsHealth Insurance Agent at Ttec (TeleTech) - HealthCare Solutions
Keyla CastroKeyla Castro
Immigration Legal Assistant at Marcela Rodriguez EsqImmigration Legal Assistant at Marcela Rodriguez Esq