Ramona Carrillo-Hoover
Rio Rancho,NM
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
28
28
years of professional experience
Work History
General Manager
TMX Financial
Rio Rancho, NM
09.2013 - 04.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Store Manager
Radio Shack Corporation
Farmington, NM
06.2010 - 09.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Loss Prevention Manager
JCPenney Macys Dillards
Albuquerque, NM Alexandria, LA
10.1996 - 06.2008
- Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
- Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
- Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
- Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
- Managed schedules and workloads efficiently among loss prevention personnel while maintaining optimal coverage during peak hours or high-traffic events.
- Assisted law enforcement with apprehending shoplifters and provided detailed reports for successful prosecution.
Education
High School Diploma -
Valley High School
Albuquerque, NM05.1994
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Training and coaching
- Training and Development
- Inventory Control
- Employee Scheduling
- P&L Management
- Interpersonal Skills
Timeline
General Manager
TMX Financial
09.2013 - 04.2024
Store Manager
Radio Shack Corporation
06.2010 - 09.2013
Loss Prevention Manager
JCPenney Macys Dillards
10.1996 - 06.2008
High School Diploma -
Valley High School