Ramona Carrillo-Hoover

Rio Rancho,NM

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

years of professional experience

Work History

General Manager

TMX Financial

09.2013 - 04.2024

Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Store Manager

Radio Shack Corporation

06.2010 - 09.2013

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Assisted with hiring, training and mentoring new staff members.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Loss Prevention Manager

JCPenney Macys Dillards

10.1996 - 06.2008

Established strong relationships with local law enforcement agencies, improving communication and collaborative efforts to prevent retail crime.
Reduced inventory shrinkage through meticulous monitoring of merchandise and thorough investigations.
Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
Monitored CCTV footage regularly for suspicious activity, enabling swift response to potential threats or incidents.
Managed schedules and workloads efficiently among loss prevention personnel while maintaining optimal coverage during peak hours or high-traffic events.
Assisted law enforcement with apprehending shoplifters and provided detailed reports for successful prosecution.

Education

High School Diploma -

Valley High School

Albuquerque, NM

05.1994

Skills

Leadership and team building
Problem Resolution
Operations Management
Team Player
Training and coaching

Training and Development
Inventory Control
Employee Scheduling
P&L Management
Interpersonal Skills

Timeline