Ramona Chavez
Camp Verde,AZ
Summary
Hard-working passionate job Seeker with strong organizational skills eager to secure entry level beverage server / server position. Ready to help team achieve company goals
Overview
28
28
years of professional experience
Work History
Caregiver
Caregiver support veterans affairs
Prescott, AZ
05.2015 - 02.2024
- Assisted with activities of daily living such as bathing, dressing and grooming.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Cashier/Customer Service Cashier
Bashas/Food City Cottonwood Az
Camp Verde, Arizona
05.2013 - 08.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic
- Learned roles of other departments to provide coverage and keep store operational.
- Stocked shelves with merchandise when
- Maintained cleanliness of checkout area including countertops, registers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Server
Dennys Restaurant/ Cottonwood az
Camp Verde, Arizona
10.1995 - 05.2010
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Provided exceptional service to high volume of daily customers.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Server/Shift Manager
Dennys Corp
Glendale, Arizona
02.2005 - 08.2005
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Inspected work areas regularly for cleanliness and organization standards.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Addressed complaints to kitchen staff and served replacement items.
Server/Slot Attendant/Cage Cashier/gamecash
Cliff Castle Casino
Camp Verde, Arizona
10.1995 - 01.2004
- Provided superior customer service by anticipating guests' needs and responding
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Dispensed funds for machine jackpots and change for player needs.
- Enhanced customer loyalty by learning names and preferences.
- Handled slot machine payouts and guest prize redemption to meet diverse guest needs.
- Exchanged money, credit, tickets or casino chips for patrons.
- Maintained accountability of money banks and released to assigned personnel.
- Accepted credit applications to verify credit references for check-cashing authorization.
- Maintained accurate records of cage transactions and balances.
- Performed daily balancing activities including count-downs, verifications, and reconciliations.
- Followed strict security protocols when handling large sums of money.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
Education
Liberal Arts and General Studies
Yavapai College
Prescott, AZHuman Services
University of Phoenix
Phoenix, AZSkills
- Compassionate communication
- Multitasking
- Flexible Schedule
- Time Management
- Organizational Skills
- Adaptability
- Cash handling
- Customer service
- Problem solving
Timeline
Caregiver
Caregiver support veterans affairs
05.2015 - 02.2024
Cashier/Customer Service Cashier
Bashas/Food City Cottonwood Az
05.2013 - 08.2019
Server/Shift Manager
Dennys Corp
02.2005 - 08.2005
Server
Dennys Restaurant/ Cottonwood az
10.1995 - 05.2010
Server/Slot Attendant/Cage Cashier/gamecash
Cliff Castle Casino
10.1995 - 01.2004
Liberal Arts and General Studies
Yavapai College
Human Services
University of Phoenix