Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ramona Easley

Independence,MO

Summary

Adept at critical thinking and fostering team collaboration, I excelled at Government Employees Health Association Inc., where I streamlined claims processing and enhanced data accuracy. Recognized for exceptional customer service, my skills in decision-making and attention to detail led to a significant improvement in operational efficiency.

Overview

24
24
years of professional experience

Work History

Senior Dental Claims Adjuster

Government Employees Health Association Inc.
Independence , MO
11.2017 - 12.2025
  • Input claim information and payments into company database.
  • Investigated questionable claims to determine payment authorization.
  • Managed caseload effectively, prioritizing urgent or high-value claims for prompt attention.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Maintained accurate documentation of all claim activity within designated system.
  • Calculated and authorized payment of claims within designated authority level.
  • Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
  • Communicated effectively with policyholders, providing updates and explaining claim processes.
  • Discussed current cases and issues in claim committee meetings.
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Negotiated and settled claims according to information presented through reports, research, and data verification.

Data Entry Technician

Government Employees Health Association Inc.
Independence, MO
11.2014 - 11.2017
  • Ensured all entered data was accurate, complete and up-to-date before submission.
  • Performed data entry activities including entering, updating, researching and verifying information.
  • Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
  • Kept detailed notes during meetings and relayed information to co-workers through email.
  • Translated written documentation and notes into emails and other types of correspondence.
  • Reviewed data for deficiencies or errors, corrected any incompatibilities and checked output.
  • Updated existing databases with newly acquired information on a regular basis.
  • Emailed completed documents to supervisors and co-workers to confirm accuracy.
  • Stored completed documents in designated locations according to established guidelines.
  • Worked effectively in team environments to make the workplace more productive.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Correspondence Clerk

Department of Immigration
Lee's Summit, MO
11.2012 - 11.2014
  • Maintained detailed records of correspondence activities.
  • Filed correspondence and documents with speed and accuracy to maintain official records.
  • Organized interoffice mailings including sorting envelopes according to priority levels.
  • Reviewed written correspondence, correcting grammatical and spelling errors.
  • Compiled data from customer records for inclusion in letters, reports, and other documents.
  • Proofread all outgoing correspondence before finalizing for distribution.
  • Read user manuals and administrative materials to determine necessary actions for issues.
  • Reviewed incoming and outgoing correspondence to ensure accuracy of content, format, and grammar.
  • Logged incoming mail into database system for tracking purposes.
  • Sorted incoming mail according to established guidelines for further processing.
  • Maintained filing systems to store correspondence materials according to established procedures.

Military Pay Technician

Department of Defense
Kansas City, MO
02.2002 - 02.2008
  • Evaluated existing policies and procedures related to military pay administration and recommended changes where appropriate.
  • Managed payroll and time and attendance systems.
  • Verified that all entries are accurate before submitting them to higher authority for approval.
  • Ensured compliance with applicable regulations concerning the processing of military pay entitlements.
  • Identified discrepancies in records and initiated corrective action as necessary.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Prepared, reviewed and processed military pay entitlements for Active Duty and Reserve personnel.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Recognized by management for providing exceptional customer service.

Education

High School Diploma -

WillIam Chrisman High School
Independence, OR
05-1976

Skills

  • Critical thinking
  • Decision-making
  • Data entry
  • Time management
  • Customer service
  • Team collaboration
  • Claims processing
  • Quality control
  • Problem-solving
  • Allocating claims
  • Verbal and written communication
  • Attention to detail
  • Multitasking and organization

Accomplishments

  • Multiple peer recognitions
  • Leadership acknowledgement recognizing dedication and hard work

Timeline

Senior Dental Claims Adjuster

Government Employees Health Association Inc.
11.2017 - 12.2025

Data Entry Technician

Government Employees Health Association Inc.
11.2014 - 11.2017

Correspondence Clerk

Department of Immigration
11.2012 - 11.2014

Military Pay Technician

Department of Defense
02.2002 - 02.2008

High School Diploma -

WillIam Chrisman High School

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Ramona Easley