RAMONA EDWARDS

Work History

Front Desk Assistant

Just Me Salon

Portland, Oregon

05.2021 - 02.2022

Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Delivered top-notch administrative support to office staff, promoting excellence in office operations
Sorted, opened, and routed mail and deliveries to meet business requirements
Identified communication channels to set roadmap to distribute information
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
Answered customer telephone calls promptly and appropriately handled needs
Maintained transaction security by verifying payment cards against identification
Handled payment and bill processing, change giving and payment collecting for guests
Conducted research to assist with routine tasks and special projects
Received, screened and routed incoming calls
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities
Answered multi-line phone system and enthusiastically greeted callers
Used internal software to process reservations, check-ins and check-outs
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
Collected room deposits, fees, and payments.
Confirmed important personal and payment information for compliance with security and payment card industry standards.
Maintained clean and organized front desk areas to uphold polished company image.
Welcomed each new arrival pleasantly and confirmed reservations and identification
Oversaw fast-paced front desk operations and guests' needs at busy facility
Took reservations over phone, in person, and via computer for guests and provided confirmation information
Issued room keys to guests upon check-in and answered questions regarding proper use
Responded swiftly to room requests and other inquiries made via establishment website, email, or phone
Collected room deposits, fees, and payments
Confirmed important personal and payment information for compliance with security and payment card industry standards
Maintained clean and organized front desk areas to uphold polished company image

Appointment Coordinator

YOU CALL WE HAUL

PORTLAND, OREGON

02.2016 - 04.2020

Scheduled follow up calls with potential customers to gain interest in scheduling appointments
Used provided call list to sort, organize and prioritize before making outbound calls to potential customers
Screened potential customers to determine interest and requirements for products and services of company
Assessed customer needs and responded to customer emails and calls
Scheduled appointments for customers in person or over telephone
Greeted customers upon arrival and provided appropriate forms to fill out
Called and rescheduled appointments for clients
Directed telephone calls to appropriate parties
Scheduled and confirmed appointments and meetings for senior management team
Answered phone calls and answered questions from potential customers
Set appointments with salespeople and potential customers
Acted as first point of contact and set appointments for prospective clients
Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered
Addressed client inquiries and updated database information
Handled complaints and questions, and re-directed calls to other team members
Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment
Utilized CRM system to track and manage leads, keeping appointments organized
Communicated with management to provide feedback on value and productiveness of appointment setting process
Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives
Entered daily data in computer systems and documented office activities

ON CALL RESIDENT STAFF

MADDISON INN FEDERAL WORKRELEASE

Seattle, WA

03.2008 - 03.2009

Used critical thinking to break down problems, evaluate solutions and make decisions.
Proven ability to learn quickly and adapt to new situations.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Paid attention to detail while completing assignments.
Participated in team projects, demonstrating ability to work collaboratively and effectively.
Self-motivated, with strong sense of personal responsibility
Gained strong leadership skills by managing projects from start to finish.
Developed strong communication and organizational skills through working on group projects.
Paid attention to detail while completing assignments.
Participated in team projects, demonstrating ability to work collaboratively and effectively.
Developed strong organizational and communication skills through coursework and volunteer activities.
Provided professional services and support in dynamic work environment.
Demonstrated respect, friendliness and willingness to help wherever needed.
Self-motivated, with strong sense of personal responsibility
Cultivated interpersonal skills by building positive relationships with others.
Gained extensive knowledge in data entry, analysis and reporting.
Adaptable and proficient in learning new concepts quickly and efficiently.
Strengthened communication skills through regular interactions with others.
Passionate about learning and committed to continual improvement.
Developed and maintained courteous and effective working relationships
Managed time efficiently in order to complete all tasks within deadlines
Assisted with day-to-day operations, working efficiently and productively with all team members
Paid attention to detail while completing assignments.
Participated in team projects, demonstrating ability to work collaboratively and effectively.
Worked flexible hours across night, weekend and holiday shifts.
Provided professional services and support in dynamic work environment.
Developed strong organizational and communication skills through coursework and volunteer activities.
Proved successful working within tight deadlines and fast-paced environment.
Demonstrated respect, friendliness and willingness to help wherever needed.
Self-motivated, with strong sense of personal responsibility
Learned and adapted quickly to new technology and software applications
Cultivated interpersonal skills by building positive relationships with others
Gained strong leadership skills by managing projects from start to finish
Adaptable and proficient in learning new concepts quickly and efficiently
Gained extensive knowledge in data entry, analysis and reporting
Exercised leadership capabilities by successfully motivating and inspiring others
Passionate about learning and committed to continual improvement
Strengthened communication skills through regular interactions with others
Developed strong communication and organizational skills through working on group projects

Summary

Overview

Work History

Front Desk Assistant

Appointment Coordinator

ON CALL RESIDENT STAFF

Education

Associate of Arts - General Studies

Associate of Arts - General Studies

Skills

Work Availability

Timeline

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