Ramona B Ellis
10637 Edgemere Blvd Apt A1
Summary
To offer excellent service and obtain quality work experience position to utilize my social and leadership skills that will positively contribute to the growth, development and productivity of that organization.
Overview
7
7
years of professional experience
Work History
Restaurant Supervisor
Patty Plus Bakery& Restaurant LLC
10.2022 - 02.2025
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Manage Shift Schedule
Private Nurse Aide
Raj and Upi Shamra
06.2023 - 02.2025
- Assisted patients with daily living activities, promoting independence and quality of life.
- Collaborated with healthcare team members to develop comprehensive care plans tailored to individual patient needs.
- Coordinated with other healthcare professionals to arrange necessary services for patients, such as physical therapy or specialist appointments.
- Utilized strong communication skills to effectively convey complex medical information to patients and their families, ensuring understanding and adherence to treatment plans.
Food and Beverage Associate
Dorney Park & Wildwater Kingdom Amusement Park
05.2022 - 09.2022
- Ensured all service areas were consistently well-stocked, clean, and properly organized to meet the demands of peak dining periods.
- Collaborated with team members to ensure smooth operations during peak hours, minimizing wait times for guests.
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Participated in regular team meetings focused on refining service strategies.
Customer Service Representative
Sutherland Global Services (BPO)
02.2022 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved Employees complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to Employees requests for products, services, and company information.
Data Entry Clerk
National Youth Service (NYS)
07.2019 - 08.2019
- Greeting customers and taking their orders
- Assisting Customers with their needs
- Maintaining a healthy and safe environment
- Storeroom inventory management
- Sorting and Filing Documents
Sales Representative
Jewellery Legend
12.2018 - 08.2019
- Greeting customers and taking their orders
- Assisting Customers with their needs
- Maintaining a healthy and safe environment
- Storeroom inventory management
- Sorting and Filing Documents
Server
Daily Delicious Restaurant & Sports Bar
10.2017 - 10.2017
- Greeting customers and taking their orders
- Assisting Customers with their needs
- Maintaining a healthy and safe environment
- Storeroom inventory management
- Sorting and Filing Documents
Education
Certificate in Nurse Assistant Completion
Emerald Nursing School
El Paso, TX02-2025
No Degree - Bsc Customs Processes Freight & Immigration 3 Year
Caribbean Maritime University
KINGSTON, JA1 Year Undergraduate Study
Institute of Career Choice
May Pen, JAHigh School Diploma -
Garvey Maceo High School
Vernamfield, Clarendon06-2018
Skills
- Excellent communication skills
- Teamwork
- Good leadership abilities
- Trustworthy
- Self-disciplined
- Certified in Customer Engagement Operations
- Competent in Microsoft Office Suite
- Good interpersonal/social skills
Timeline
Private Nurse Aide
Raj and Upi Shamra
06.2023 - 02.2025
Restaurant Supervisor
Patty Plus Bakery& Restaurant LLC
10.2022 - 02.2025
Food and Beverage Associate
Dorney Park & Wildwater Kingdom Amusement Park
05.2022 - 09.2022
Customer Service Representative
Sutherland Global Services (BPO)
02.2022 - 04.2022
Data Entry Clerk
National Youth Service (NYS)
07.2019 - 08.2019
Sales Representative
Jewellery Legend
12.2018 - 08.2019
Server
Daily Delicious Restaurant & Sports Bar
10.2017 - 10.2017
Certificate in Nurse Assistant Completion
Emerald Nursing School
No Degree - Bsc Customs Processes Freight & Immigration 3 Year
Caribbean Maritime University
1 Year Undergraduate Study
Institute of Career Choice
High School Diploma -
Garvey Maceo High School
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