Ramona Ellison-Lewis

• Provided administrative support to counseling staff, including scheduling student progress anppointments and maintaining student records.
• Entered transcripts accurately and ensured that students were enrolled in the courses to work toward their diploma.
• Discussed future plans with students and guided them towards classes and programs offered in order to assist them with their career aspirations.
• Supported students by being an advocate and letting them know that they had the support of myself and the entire counseling department.
• Worked closely with the others in the counseling department with a cheerful, can do attitude and fostering a team-work spirit.
• Assisted counselors in preparing documents and creating school course schedules.

• Supervise visits between children and parents at the CASA site by setting up age-appropriate activities and maintaining safety of participants. Monitor visitation to ensure that the child and parent had a safe visit both physically and emotionally.
• Enter client data in centralized database and maintained up-to-date case records for all clients.

Working sporadically for CASA

• Devise innovative and targeted solutions for each case to achieve mutually satisfactory resolutions.
• Author settlement agreement documents containing resolutions and obtained signatures from both parties to finalize agreements.
• Gather information about disputes by interviewing individuals, witnesses and other involved parties.
• Assess conflicts by analyzing all aspects and sides of situations with impartial viewpoint and consideration of applicable laws.
• Negotiate settlements and agreements between parties by providing mutual support and driving resolutions.
• Utilize proven methods of dispute resolution by fostering understanding of opposing party's perspective.

Working sporadically over 12 years for Forge Evolution, formerly known as teen court.

• Develop organizational vision, mission and foundational structure to facilitate early growth.
• Cultivate and maintained strong industry relationships and customer partnerships to capitalize on opportunities.
• Promote company public profile by delivering speeches, writing articles and presenting at industry conferences as public face of organization.
• Collaborate with industry partners to build valuable relationships.

• Directed and led employees, supervising activities to drive productivity and efficiency.
• Enforced company policies and procedures to strengthen operational standards across departments.
• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
• Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
• Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
• Completed inventory audits to identify losses and project future demands.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.

• Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
• Liaised with board members to provide reports, status updates and presentations.
• Organized and maintained filing and document management systems by coordinating, archiving and purging files.
• Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
• Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.

• Worked with housekeeping and guest services to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
• Balanced accounts and conducted nightly audits to keep bookkeeping current.
• Monitored reservations to track incoming parties and special events.
• Managed all front desk operations for busy high-volume hotel.
• Performed balance procedures for hotel accounts and resolved discrepancies.
• Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
• Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
• Posted room charges such as food, liquor and telephone calls based on individual customer actions.
• Arranged special accommodations for guests to maintain optimal satisfaction
• Completed all nightly updates to hotel rates and individual room charges.