Summary
Overview
Work History
Education
Skills
Additionalinformation - Qualifications
Timeline
Ramona Emerick

Ramona Emerick

Vancouver,WA

Summary

A friendly, organized, team player, motivated individual eager to utilize my time management and organizational skills to help your office and company to thrive. Seeking entry-level office assistant and/or accounting opportunities to enhance my abilities while also contributing to your company's growth.

Overview

29
29
years of professional experience

Work History

Grandmother

Family Sabbatical
, Vancouver
04.2015 - 09.2024
  • Regularly cared for and helped to raise my grandchildren while their parents worked.
  • Managed household errands and other essential duties.

Member Service Representative

Columbia Credit Union
Vancouver, WA
07.2014 - 03.2015
  • Assisting members with balance transfers, withdrawals, deposits, opening and closing accounts, and other banking needs
  • Maintaining an accurate balance in cash drawer
  • Processing ATM transactions
  • Providing members with new or replacement debit cards
  • Assisting members with transactions through the drive-thru window all while providing excellent customer
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Performed cash handling duties such as deposits and withdrawals for members' accounts.
  • Delivered quality service by assessing, advising and assisting credit union members.
  • Maintained accurate records of member interactions and transactions.
  • Processed cash and check deposits every day.
  • Answered member questions about products and services.
  • Completed day-to-day duties accurately and efficiently.

Customer Service Manager

Fred Meyer
Vancouver, WA
05.2004 - 07.2014
  • Monitored staff performance to ensure adherence to customer service standards.
  • Delegated work to staff, setting priorities and goals.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assigned work and monitored performance of project personnel.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Identified needs of customers promptly and efficiently.

Accounting Teller

Fred Meyer
Vancouver, Washington
02.2010 - 06.2014
  • Organizing, counting and reconciling of all tills from previous day of business. Using Veribalance to balance and report any discrepancies.
  • Reporting to Loss Prevention and Store Director any major overages and/or shortages found.
  • Maintaining spreadsheets and files with information regarding transactions.
  • Making daily cash deposits. Accurately setting up all store tills for current day of business and handing them out to appropriate departments
  • Providing excellent customer service to both internal and external customers
  • Adhered to financial services security and audit procedures.
  • Performed daily reconciliation of teller drawer within established limits.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Identified transaction errors when debits and credits did not balance.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Researched discrepancies between actual cash amounts and records of transactions for accuracy.
  • Balanced cash drawers on a daily basis.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Recognized by management for providing exceptional customer service.

Cashier

Fred Meyer
Vancouver, Washington
05.2003 - 06.2014
  • Offered customers carry-out service at completion of transaction.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Processed sales transactions to prevent long customer wait times.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Scanned items and checked pricing on cash register for accuracy.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Worked closely with front-end staff to assist customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Discounted purchases by scanning and redeeming coupons.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Welcomed customers, offering assistance to help find store items.

Community Education Director

Ridgefield School District
Ridgefield, WA
04.1999 - 01.2002
  • Oversaw entire adult/child evening and weekend education program for the District
  • Planning classes and hiring instructors to teach them
  • Planning, publishing and mass-mailing a quarterly catalog of class offerings
  • Managing, paying and evaluating instructors
  • Collecting class fees from course participants and accurately handling the daily deposits
  • Coordinating all use of the school districts facilities
  • Developing, improving and maintaining ledgers and spreadsheets with all information related to classes
  • Developed a yearly budget and presented it to the School Board for approval
  • Reported directly to District's Superintendent
  • Determined allocations of funds for staff, equipment and authorized purchases.
  • Planned, directed and monitored instructional methods and content of educational and vocational programs.
  • Maintained records of all program participants including contact information, attendance at events and activities.
  • Managed budgets associated with assigned projects, ensuring that funds are allocated appropriately.
  • Developed promotional materials such as flyers, brochures, newsletters to raise awareness about available services.
  • Developed and implemented instructional programs.
  • Updated and maintained databases with current information.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Food Service Cook/Server/Cashier

Ridgefield School District
Ridgefield, WA
06.1995 - 01.2002
  • Cooking, baking, and serving food to the students and faculty at all of the Ridgefield Schools
  • Ordering and preparing food according to district standards
  • Driving food service truck and picking up food and delivering to each school
  • Collecting cash and /or lunch tickets
  • Selling and maintaining lunch tickets as needed
  • Maintaining accurate records of balances
  • Maintaining a clean and organized workspace at all times
  • Followed proper plate presentation techniques when serving food.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Managed portion control using correct utensils during preparation and plating.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Monitored food temperatures to maintain food safety.
  • Kept records of the quantities of food used.
  • Received and stored food and supplies.
  • Tracked activities in daily logs and weekly update reports.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Counted and balanced cashier drawers.

Education

Diploma -

Ellison High School, Killeen, TX
01.1982

Some College (No Degree) - Accounting

McMurray College, Abilene, TX

Accounting

Western Business College, Vancouver, WA
04-1985

Some College (No Degree) - Microsoft Office Suite

Clark College, Vancouver, WA
  • 3.5 GPA
  • Continuing Education: Accounting Courses, Micosoft Suite courses which includes Excel, Word, Edge, and PowerPoint programs.
  • Managed and completed homework while also working Full-time.
  • Completed all course requirements.
  • Maintained excellent attendance.

Skills

  • 10 key by touch
  • Computer abilities - Microsoft Office Suite, Internet, Accounting software
  • Office equipment- Shredders, Copiers/scanners, postage meter, telephones,
  • Great in-person and telephone etiquette
  • Critical thinker with multitasking abilities
  • Flexible,helpful, and adaptable team player
  • Possible remote office availability
  • Time management skills with attention to detail and efficiency

Additionalinformation - Qualifications

  • Effective, energetic team player.
  • Fifteen years experience in Retail and Customer Service.
  • Goal-driven professional with 15 years+ computer experience including Microsoft Office, Quicken and Quick Books, Veribalance, Citrix, AS400 and the internet.
  • Ability and drive to deliver superior, personalized customer service.
  • Highly flexible and adaptable with the ability to multi-task and thrive in a fast paced environment.

Timeline

Grandmother - Family Sabbatical
04.2015 - 09.2024
Member Service Representative - Columbia Credit Union
07.2014 - 03.2015
Accounting Teller - Fred Meyer
02.2010 - 06.2014
Customer Service Manager - Fred Meyer
05.2004 - 07.2014
Cashier - Fred Meyer
05.2003 - 06.2014
Community Education Director - Ridgefield School District
04.1999 - 01.2002
Food Service Cook/Server/Cashier - Ridgefield School District
06.1995 - 01.2002
Ellison High School - Diploma,
McMurray College - Some College (No Degree), Accounting
Western Business College - , Accounting
Clark College - Some College (No Degree), Microsoft Office Suite
Ramona Emerick
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