Ramona Foster

Work History

VP of Operations

Samantha Tayler Fitness

05.2015 - 09.2022

Demonstrated proficient leadership skills to motivate employees and build competent teams.
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Identified opportunities to improve business process flows and productivity.
Collaborated with senior management to develop strategic initiatives and long term goals.
Interacted well with customers to build connections and nurture relationships.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Centralized Scheduling Coordinator

Albany General Hospital

09.2010 - 03.2015

Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Implemented project management techniques to overcome obstacles and increase team productivity.
Completed bi-weekly payroll for 36 employees.
Worked with manager and supervisor to plan and coordinate production schedules.
Implemented time-blocking and schedule notifications to optimize time management.
Generated reports and tracked data to monitor operational priorities and scheduling.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Kept high average of performance evaluations.
Interceded between employees during arguments and diffused tense situations.
Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
Organized meetings for executives and coordinated availability of conference rooms for participants.

Paralegal

David Delman And Mack Wall Attorneys At Law

01.2000 - 08.2009

Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
Edited and proofread legal documents to verify accuracy.
Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
Conducted detailed client intakes and entered information into company database.
Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
Assisted counsel in preparing answers, providing documentation, and information for discovery request.
Prepared legal briefs, motions, and pleadings.
Liaised with other paralegals and legal staff to complete common tasks on schedule.
Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
Monitored changes in laws, regulations and other legal matters to keep firm compliant with requirements.
Communicated pertinent information to clients via phone, email, and mail.
Revised and finalized letters, briefs, and memos.
Interviewed clients to obtain information relevant to cases.
Researched statutes, decisions, legal articles, and codes.
Collaborated with attorneys to develop strategies for each case.
Conducted background investigations on defendant.
Created weekly, monthly and quarterly expense reports.

Legal Assistant to the Managing Partner

Hower And Munsell PC

03.1993 - 05.1997

Organized documents to manage paper and electronic filing systems of clients.
Filed court documents and legal pleadings with court clerk on behalf of attorneys.
Prepared and drafted correspondence and legal forms to maintain smooth communications.
Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Completed electronic filings, initiated billing statements, and managed firm administrative matters.
Scheduled appointments, court appearances, and depositions for busy law firm.
Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
Created spreadsheets to track client progress and document billable hours.
Prepared and managed attorney travel itineraries to optimize scheduling.
Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
Revised and finalized letters, briefs, and memos.

Administrative Assistant/Personnel Supervisor

Mark Anthony And Pacific Star Hotel

01.1987 - 03.1993

Maintained policy and procedure manuals and documented processes.
Made recommendations to solve challenges and developed strategy for change.
Developed, reviewed and improved administrative systems, policies and procedures,.
Hired, trained and evaluated staff, taking corrective action for disciplinary issues.
Anticipated staffing needs by analyzing workflow and strengths of employees.
Managed executive calendars to strategically coordinate meetings and appointments.
Monitored office supplies to order and replenish stock when necessary.
Answered multiple console telephone system to direct calls to appropriate personnel.
Used Microsoft, PowerPoint and Excel to create presentations, reports and spreadsheets.
Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.
Opened, sorted and distributed incoming messages and correspondence to 15-person team.
Used Microsoft, Excel to track expense claims and prepare expense reports for management.
Used Microsoft, Word to edit and format draft correspondence prepared by staff members.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Implemented project management techniques to overcome obstacles and increase team productivity.
Monitored front areas so that questions could be promptly addressed.
Kept high average of performance evaluations.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Trained team members on new hotel services and products to support promotional efforts.

Summary

Overview

Work History

VP of Operations

Centralized Scheduling Coordinator

Paralegal

Legal Assistant to the Managing Partner

Administrative Assistant/Personnel Supervisor

Education

Bachelor Of Administrative Studies - Business Administration And Management

Skills

Timeline

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