Ramona Foster

VP OF OPERATIONS/HR

• Delivered business strategy and developed systems and procedures, improving 50% of operational quality and team efficiency.
• Organizing data and records and updated more than 1200 clientele account portfolio.
• Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email.
• Directed market expansions to propel business forward, meet changing customer needs.
• Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
• Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
• Collaborated with sales and marketing teams to develop strategic plans that align with company objectives, driving revenue growth while minimizing operational complexities.
• Instituted risk management protocols to proactively address potential issues before they escalated into major problems affecting business operations or customer satisfaction levels.
• Optimized supply chain management for improved product availability and reduced lead times.
• Cultivated strong vendor relationships, enabling effective negotiation on pricing and terms for better cost control.
• Oversaw inventory management, optimizing stock levels for maximum turnover without compromising availability or customer satisfaction.
• Managed large-scale projects, ensuring timely completion within budget constraints.
• Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.

SALES & MARKETING

• Established an immediate market presence by participating in 13+ trade shows in the first 6 months, leading to repeat business from 90% of leads at the event.
• Managed CRM database, including troubleshooting, maintenance, updates, and report generation, reducing errors by 15%.
• Orchestrated positive media coverage and stakeholder relations as public face of company.
• Interacted well with customers to build connections and nurture relationships.
• Communicated accurate information about promotion, customer programs and products, providing exceptional customer service, and driving 34% of retention.
• Opened, shelved and merchandised new products in visually appealing and organized display for optimal sales promotions.
• Streamline a sales strategy and marketing campaign that increased customer awareness.
• Supervised and mentored a team of 3 sales reps to meet and exceed quarterly revenue goals by 30% in their assigned locations.
• Resolved issues and recommended actions based on production and compliance reports.
• Led a cross-functional team to develop and launch a new product line, contributing to significant growth in sales.
• Negotiated favorable contracts with vendors, securing advantageous terms for the company while maintaining strong professional relationships.
• Championed diversity and inclusion initiatives throughout the organization, fostering greater collaboration among teams and departments.
• Launched successful product promotions that generated significant revenue growth through strategic pricing adjustments and targeted advertising efforts.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Resolved concerns with products or services to help with retention and drive sales.
• Responded to customer needs through competent customer service and prompt problem-solving.

DIRECTOR OF OPERATIONS

• Conducted training sessions for 22 new employees on the latest product information, increasing productivity by 49%
• Developed a sales strategy and marketing campaign that increased customer awareness of 31+ company products
• Oversaw day-to-day production activities in accordance with business objectives.
• Championed 11+ strategic account development initiatives that increased sales profit by $320K annually
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Supervised and mentored a team of 15 sales reps to meet and exceed quarterly revenue goals by 60% in their assigned territories.
• Monitored budget and utilized operational resources.
• Achieved team goals through formalized training plans, coaching, and performance management.
• Negotiated with clients to acquire mutually beneficial contracts and agreement.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.
• Trained new employees on proper protocols and customer service standards.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with clients decrease expenses and increase profit.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

EXECUTIVE ADMINISTRATIVE ASSISTANT

• Directed market expansions to propel business forward, meet changing customer needs.
• Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
• Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
• Produced accurate office files, updated spreadsheets, and crafted presentations to support CEO and boost Sales productivity.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Used advanced software to prepare documents, reports, and presentations.
• Seamlessly interacted with colleagues to plan and complete special projects.
• Screened calls and emails and initiated actions to respond or direct messages to CEO.
• Organized and updated schedules for client exercise program.
• Used software to coordinate meetings, appointments, and tasks CEO

Albany General Hospital

Centralized Scheduling

• Developed and implemented quality standards for performance and reliability
• Developed strong working relationships with management and executive team through effective scheduling and communication skills.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Demonstrated excellent Customer service and organization skills with sound independent judgment in scheduling exams, processing insurance claims, and Medical coding.
• Greeted every guest with personable approach and provided knowledgeable service.
• Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
• Identified and utilized variety of learning materials.
• Incumbent for accuracy and timeliness of own work.