Ramona Frierson
Columbus,MS
Summary
Dynamic and detail-oriented professional with extensive experience at Walmart Supercenter, excelling in warehouse safety and organization. Proven track record in optimizing shipping and receiving processes, enhancing efficiency, and fostering team collaboration. Adept at utilizing warehouse software systems and maintaining meticulous order logs to ensure accuracy and compliance.
Overview
28
28
years of professional experience
Work History
Driver
TC Express INC
08.2025 - Current
- Operated delivery vehicles efficiently to ensure timely transportation of goods.
- Adhered to safety protocols and regulations during all driving activities.
- Conducted pre-trip inspections to maintain vehicle functionality and safety standards.
- Managed routes effectively, optimizing delivery schedules for improved efficiency.
- Maintained accurate logs of mileage, fuel usage, and delivery records.
- Communicated with dispatch regularly to report progress and address issues promptly.
- Adapted quickly to changing conditions and adjusted routes as necessary for timely deliveries.
- Followed all relevant traffic laws and safety regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Obtained signatures from customers upon delivery of goods.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
Life Insurance Agent
Primerica
02.2018 - 01.2026
- Developed tailored life insurance solutions to meet client needs and financial goals.
- Educated clients on policy features, benefits, and claims processes for informed decision-making.
- Conducted comprehensive market analysis to identify new business opportunities and target demographics.
- Built and maintained strong client relationships through exceptional service and ongoing communication.
- Trained and mentored junior agents on effective sales techniques and industry regulations.
- Implemented strategic marketing initiatives to increase brand awareness within the community.
- Collaborated with cross-functional teams to streamline operational processes for improved efficiency.
- Analyzed performance metrics to drive continuous improvement in sales strategies and client satisfaction.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Assisted clients in navigating complex claims processes, ensuring timely payouts and minimal stress during difficult times.
- Streamlined the application process for clients, resulting in faster policy approvals and improved customer satisfaction.
- Improved client retention rates by offering tailored policy recommendations that met their unique requirements and goals.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
- Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
- Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
- Conducted thorough risk assessments on potential clients, accurately determining appropriate policy rates and terms.
- Increased client satisfaction by providing personalized and knowledgeable life insurance consultations.
- Provided coverage option information to assist clients in protecting assets.
- Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs.
- Increased sales of life insurance products through tactical customer outreach.
- Maintained high standards of customer service by building relationships with clients.
- Marketed life insurance products to increase customer bases and revenue.
- Maintained up-to-date knowledge of industry regulations, trends, and products to best serve client needs.
- Boosted policy sales through proactive client outreach and effective marketing strategies.
- Consistently exceeded individual sales targets while contributing to overall team success in meeting company goals.
- Utilized effective time management skills to manage a large client portfolio efficiently without sacrificing quality of service or attention to detail.
- Enhanced client loyalty and referrals by resolving policy issues and claims swiftly.
- Streamlined application process, reducing turnaround time for policy approvals.
- Developed and executed effective marketing plans to attract new clients.
- Improved market penetration in underserved areas by implementing targeted outreach strategies.
- Enhanced client understanding and satisfaction with detailed explanations of policy features and benefits.
- Conducted regular review meetings with clients to adjust coverage as their needs evolved.
- Conducted comprehensive needs analysis for clients to tailor life insurance packages for their unique situations.
- Achieved recognition as top-performing agent by consistently exceeding sales targets.
- Collaborated with other financial advisors to provide clients with comprehensive financial planning services.
- Contributed to positive team environment by sharing best practices and success strategies.
- Identified cross-selling opportunities by reviewing existing client coverage and suggesting appropriate additional products.
Patient Care Technician
Baptist Memorial Hospital
09.2023 - 12.2024
- Monitored vital signs and recorded patient data accurately for healthcare team review
- Assisted patients with daily activities, enhancing comfort and promoting independence
- Maintained cleanliness and organization of patient care areas to ensure safety standards
- Collaborated with nursing staff to implement individualized patient care plans effectively
- Assessed patient conditions and provided vital support in high-pressure emergency situations.
- Monitored vital signs and documented changes to ensure accurate patient records.
- Assisted medical staff with patient care tasks, enhancing workflow efficiency in the ER.
- Performed basic medical procedures, including EKGs and blood draws, under supervision.
- Maintained cleanliness and organization of patient areas, promoting a safe environment.
- Educated patients and families on discharge instructions to facilitate smooth transitions home.
- Improved patient satisfaction by providing compassionate and attentive care during high-stress situations.
- Reduced wait times for diagnostic imaging by efficiently transporting patients to radiology appointments within the hospital.
- Ensured optimal patient comfort by assisting with personal hygiene tasks, mobility support, and wound care.
- Recognized potential escalations among distressed patients or family members, effectively utilizing de-escalation techniques to maintain a calm and safe environment.
- Expedited patient assessments through accurate collection of laboratory specimens and timely delivery to appropriate departments.
- Streamlined inventory management processes within the emergency department, ensuring adequate stock levels for essential supplies and equipment needed for immediate patient care interventions.
- Maintained a safe and clean environment through diligent adherence to infection control protocols and standards.
- Supported continuous quality improvement initiatives with thorough documentation of incidents or near misses related to patient safety concerns.
- Aided in the reduction of readmission rates through effective communication with case managers regarding potential barriers to discharge planning success.
- Promoted a culture of teamwork and collaboration by proactively communicating with colleagues to ensure seamless coordination of care efforts.
- Facilitated timely treatment for patients by accurately recording medical histories and vital signs.
- Enhanced patient care by efficiently managing emergency room workflow and prioritizing tasks.
- Complied with legal requirements regarding confidentiality, maintaining the privacy of sensitive patient information at all times when handling medical records or performing procedures.
- Increased emergency room efficiency with proficient use of electronic health record systems for documentation.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Facilitated transfer of patients throughout medical facility and between departments.
- Maintained clean and sanitary environment in emergency department to meet hygiene measures.
- Assisted in preparation and maintenance of patient charts, documenting all care given.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Quickly responded to codes and cardiac monitor alarms.
- Liaised between nurses, physicians, patients and visitors.
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
- Upheld infection control and prevention policies across different patient-facing areas.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Followed directions of licensed nurses to administer medications and treatments.
Kitchen Supervisor
Baptist Memorial Hospital
11.2018 - 09.2023
- Supervised daily kitchen operations, ensuring compliance with safety and sanitation standards.
- Trained and mentored kitchen staff on food preparation techniques and equipment usage.
- Coordinated inventory management to optimize food stock levels and minimize waste.
- Developed and implemented new menu items, enhancing patient satisfaction through creative culinary offerings.
- Monitored food quality, ensuring adherence to nutritional guidelines and dietary restrictions.
- Led team meetings to discuss performance improvements and operational efficiencies in the kitchen.
- Streamlined workflow processes, resulting in improved service delivery times during peak hours.
- Collaborated with nutritionists to create specialized meal plans for patients with dietary needs.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Monitored food preparation, production, and plating for quality control.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Reduced food waste through effective inventory management and menu planning.
- Reviewed employee performance regularly, providing constructive feedback for improvement opportunities.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Monitored daily food production levels to maintain appropriate stock levels while avoiding overproduction or shortages.
- Conducted regular equipment maintenance checks for safe operation and reduced downtime due to malfunctions.
- Assisted in menu development, considering seasonal ingredients, customer preferences, and profitability goals.
- Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Collaborated with front-of-house staff to ensure seamless guest experiences from order placement to meal delivery.
- Upheld strict adherence to allergen safety procedures, ensuring cross-contamination prevention measures were followed diligently during preparation processes.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Participated in weekly management meetings to discuss ongoing challenges, successes, and strategies for continued improvement.
- Prepared special event menus for catered functions, accommodating dietary restrictions as needed.
- Ensured consistent quality of dishes by overseeing recipe execution and conducting regular taste tests.
- Implemented standardized portion control practices for consistency across all dishes served at the establishment.
- Developed seasonal menus to reflect fresh and local ingredients, boosting customer interest.
- Elevated kitchen efficiency by streamlining meal preparation processes.
- Ensured high-quality dish presentation for enhanced customer satisfaction.
- Maintained rigorous health and safety standards, ensuring spotless inspection record.
- Spearheaded health initiative, incorporating more plant-based options into menu.
- Reduced food waste significantly with meticulous inventory management.
- Coordinated with front-of-house team to ensure seamless service during peak hours.
- Crafted special event menus that garnered positive media attention.
- Optimized kitchen layouts for improved workflow and safety.
- Managed scheduling to ensure full coverage during busy periods without overstaffing.
- Fostered team-oriented environment, leading to increased productivity and morale.
- Orchestrated catering operations for large-scale events, ensuring timely and high-quality service.
- Conducted performance evaluations to identify and address areas for improvement.
- Introduced customer feedback system to refine menu offerings and service.
- Pioneered waste recycling program, aligning with sustainability goals.
- Implemented staff training programs that improved kitchen operation speeds.
- Enhanced food quality by adopting innovative cooking techniques and equipment.
- Directed food preparation and cooking activities to meet health and safety standards.
- Served consistent portions following recipes and control standards.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Supervised food presentation and plating to enhance visual appeal.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Set and oversaw weekly and special event menu plans.
- Planned and executed promotions and special events in close collaboration with management.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
DSD Receiver
Walmart Supercenter
03.1998 - 05.2014
- Received and processed incoming shipments, ensuring accuracy and timeliness.
- Operated scanning equipment to track inventory levels and manage stock efficiently.
- Coordinated with team members to maintain organized receiving areas and optimize workflow.
- Conducted quality inspections on delivered products, identifying discrepancies for resolution.
- Collaborated with management to streamline communication between departments regarding stock levels.
- Maintained compliance with safety regulations during all receiving activities to prevent workplace hazards.
- Oversaw receiving operations, ensuring accurate inventory management and product quality compliance.
- Trained and mentored new team members on warehouse processes and safety protocols.
- Implemented improved workflows, enhancing efficiency in incoming goods processing.
- Coordinated with suppliers to resolve discrepancies and streamline communication channels.
- Managed equipment maintenance schedules, reducing downtime and improving operational reliability of Cherry Picker.
- Conducted regular audits of received merchandise, maintaining high accuracy levels in inventory records.
- Developed training materials for staff on best practices in receiving procedures and safety measures.
- Collaborated with cross-functional teams to optimize supply chain logistics and minimize delays in shipments.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Kept work areas clean, safe, and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Trained new employees on receiving procedures, improving overall team performance.
- Restocked products and rotated items according to standard procedures.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
- Enhanced warehouse organization by categorizing items according to size, weight, or type for efficient storage and retrieval processes.
- Improved communication with suppliers, resulting in better coordination of incoming shipments.
- Ensured timely processing of incoming shipments to minimize stock shortages and improve customer satisfaction.
- Streamlined the unloading process, reducing time spent on manual labor tasks.
- Coordinated with other departments' T.O. (Transfer Items) for seamless integration of received goods into various operations.
- Assisted in resolving discrepancies between purchase orders and delivered goods promptly, minimizing negative impacts on business operations.
- Provided support during peak seasons or special projects by performing additional duties as needed including assisting in picking, packing or shipping processes.
- Double checked records, daily reports,match labels to charts and inventory transactions to identify and correct variances.
- Increased efficiency in the receiving process by implementing new inventory management systems.
- Established strong relationships with vendors, leading to improved order accuracy and delivery times and delivery notes.
- Implemented safety protocols to reduce workplace accidents during unloading and storage processes.
- Used pallet jacks, cherry picker and dollies to load and unloaded goods from trucks and containers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Processed invoices and order forms for goods received and shipped for proof of transactions with scanner.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Inspected incoming and outgoing shipments to identify discrepancies with records and Bill of Lading.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Processed required paperwork to expedite handling of shipped and received goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Conducted research to address shipping errors and packaging mistakes.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Partnered with representatives from different carriers to arrange materials shipments.
Education
High School Diploma -
West Lowndes High School
Crawford, MS05-1992
Skills
- Warehouse safety
- Order picking
- Unpacking merchandise
- Team collaboration
- Receiving
- Shipping documentation
- Warehouse organization
- Time management
- Shipping and receiving
- OSHA regulations
- Log updates
- Barcode scanning
- Order logging
- Shipment coding
- Material handling equipment
- Merchandise staging
- Verbal and written communication
- Hazardous materials handling
- Skid building
- Pallet jack use
- Critical thinking
- Warehouse software systems
- Attention to detail
- Receiving orders
Languages
English
Full Professional
Timeline
Driver
TC Express INC
08.2025 - Current
Patient Care Technician
Baptist Memorial Hospital
09.2023 - 12.2024
Kitchen Supervisor
Baptist Memorial Hospital
11.2018 - 09.2023
Life Insurance Agent
Primerica
02.2018 - 01.2026
DSD Receiver
Walmart Supercenter
03.1998 - 05.2014
High School Diploma -
West Lowndes High School