Summary
Overview
Work History
Education
Skills
References
Timeline
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Ramona Gause

Spring Hill,FL

Summary

Forward-thinking and friendly with distinguished talent in multitasking, modernizing offices and streamlining procedures. Fantastic attention to detail and commitment to optimizing patient experiences through individualized care. Skilled at EMR with training in Epic.

Overview

9
9
years of professional experience

Work History

Dental Treatment Coordinator

Walmart Health
Hudson, FL
05.2022 - Current
  • Trained potential employees on the Epic systems
  • Communicating with Providers on the level of care with patients
  • Created and maintained patient records, including insurance information, medical histories, and x-ray results.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conduct patient interviews to understand the patient's oral health histories, concerns, and objectives; explain treatment plans to patients; address patient concerns and answer patient questions; assist patients in treatment priorities; and establish plans for scheduling and payments.
  • Conduct financial consultations with new and existing patients when new treatment plans are presented; understand the practice policies on working with dental benefit plans; and educate patients on available dental benefits.
  • Introduce new patients to the practice by reviewing health histories, explaining dental examinations, and describing other features about the practice (for example, technology, integrated medicine, extended hours/days
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Medical and Dental terminology

Medical Receptionist

Klap6 Infusion Center
Hudson, FL
09.2020 - 05.2022
  • Assisted 100-300 covid patients daily to understand needs and provide excellent service
  • Assisted patients in filling out check-in and checkout paperwork
  • Increased customer satisfaction by resolving issues in timely manner
  • Used critical thinking to break down problems, evaluate.

Program Assistant

Lifestream Hospital Hope and Recovery
03.2019 - 09.2020
  • Reviewed and strengthened program operations with continuous assessment of operational plans and strategies
  • Managed both digital and physical filing systems and retrieved documents as required
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks
  • Assisted Doctor, Nurse and Therapists with planning and coordinating day-to-day and special program activities with up to 60 patients daily
  • Coordinated daily tasks including recruitment, office upkeep and inventory maintenance.

Customer Service Mentor Representative

Conduent Sunpass
04.2015 - 03.2019
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Answered constant flow of customer calls with up to 60-100 calls in queue per minute
  • Entered customer interaction details in VST to track requests, document problems and record solutions offered.

Education

B. Science HealthCare Administration -

Keiser University
06.2023

Skills

  • Leadership
  • Positive Attitude
  • Conflict Resolution
  • Communication
  • Problem Solving
  • EMR, epic
  • Financial Plan Options
  • Electronic Dental Record (EDR)
  • Understanding of dental insurance
  • Data Entry
  • Office Opening and Closing
  • Dental Terminology
  • Treatment room setup
  • Treatment Planning
  • Phone Etiquette
  • Patient Care Coordination
  • Insurance Verification
  • Dental procedure knowledge

References

References available upon request.

Timeline

Dental Treatment Coordinator

Walmart Health
05.2022 - Current

Medical Receptionist

Klap6 Infusion Center
09.2020 - 05.2022

Program Assistant

Lifestream Hospital Hope and Recovery
03.2019 - 09.2020

Customer Service Mentor Representative

Conduent Sunpass
04.2015 - 03.2019

B. Science HealthCare Administration -

Keiser University

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Ramona Gause