Ramona Goris
Production Laborer
Richlands,NC
Summary
Dynamic and results-driven professional with extensive experience at Sam's Club, excelling in cake decorating and packaging products. Proven ability to enhance customer satisfaction through exceptional service and efficient operations. Skilled in recipe following and ingredient measuring, fostering a collaborative work environment that drives team success and product quality.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Bakery Worker
Sam's Club
09.2023 - 07.2024
- Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
- Streamlined bakery operations through the implementation of efficient work procedures and time management techniques.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
Cafeteria Worker
Sam's Club
09.2023 - 07.2024
- Cleaned and sanitized surfaces, tools, and equipment.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Restocked condiments, beverages, and utensils per expected use levels.
- Served food according to temperature, safety, and presentation guidelines.
- Tracked meal purchases and accepted payments at cash register.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Received and stored incoming supplies according to procedures.
- Prepared ingredients and recipe components ahead of time.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Streamlined cafeteria operations by organizing supplies, stocking shelves, and maintaining clean workspaces.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
Merchandiser
Sam's Club
09.2023 - 07.2024
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Updated pricing and signage to complete product displays and educate customers.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
Production Supervisor
DeMet’s Candy/Pladis
09.2005 - 09.2022
- Resolved issues quickly to maintain productivity goals.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Optimized workflow through effective resource allocation and scheduling adjustments.
- Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
- Created an inclusive work culture that encouraged collaboration and open communication among staff members at all levels within the organization.
- Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
- Enhanced production efficiency by implementing lean manufacturing techniques and reducing waste.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Established clear priorities and production quality standards.
- Managed team of Number production associates, overseeing productive production processes and meeting all deadlines.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Led quality control initiatives, significantly reducing product defects and ensuring compliance with industry standards.
- Developed training programs for new hires, ensuring quick adaptation to production process.
Education
GED -
Seward Park HS
New York, NYSkills
Packaging products
Portion control
Cake decorating
Recipe following
Temperature monitoring
Expiration monitoring
Ingredient measuring
Timeline
Bakery Worker
Sam's Club
09.2023 - 07.2024
Cafeteria Worker
Sam's Club
09.2023 - 07.2024
Merchandiser
Sam's Club
09.2023 - 07.2024
Production Supervisor
DeMet’s Candy/Pladis
09.2005 - 09.2022
GED -
Seward Park HS