Ramona Gray
smallwood,New York
Summary
Proven leader and effective communicator, adept at operations support and policy enforcement. At Dunkin' Brands, spearheaded the implementation of new procedures, enhancing operational efficiency and customer satisfaction. Skilled in training and inventory management, consistently ensuring compliance and high-quality service. Achieves results through meticulous follow-up and complaint resolution.
Overview
14
14
years of professional experience
Work History
Shift Leader
Dunkin' Brands
White Lake/Monticello , NY
07.2019 - 01.2022
- Assisted in the development and implementation of new operational procedures.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Identified needs of customers promptly and efficiently.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Determined consumer needs to provide products and services appealing to larger market.
- Monitored operations and reviewed records and metrics to understand company performance.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Managed daily workflow and scheduled staff for adequate coverage.
Substitute Teacher
Monticello School District
Monticello, NY
08.2007 - 01.2019
- Addressed rowdy and uncooperative students by speaking firmly and informing head teacher of transgressions.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Organized lesson plans and activities for students.
- Maintained classroom order and enforced school and class rules.
- Organized classroom activities, games and tasks to enhance interactive learning experience.
- Implemented classroom rules to maintain order and discipline.
Education
Associate of Science - Human Services
SUNY Sullivan
Loch Sheldrake, NY12-2024
Associate of Science - Business Administration
SUNY Sullivan Community College
Loch Sheldrake, NY05-2023
Skills
- Operations support
- Policy enforcement
- Training assistance
- Inventory counts
- Follow-up procedures
- Complaint resolution
Timeline
Shift Leader
Dunkin' Brands
07.2019 - 01.2022
Substitute Teacher
Monticello School District
08.2007 - 01.2019
Associate of Science - Human Services
SUNY Sullivan
Associate of Science - Business Administration
SUNY Sullivan Community College
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