Ramona Halverson
East Peoria,IL
Summary
Accomplished Retail Banker II at Woodforest National Bank, adept in branch operations and exceptional customer service. Leveraged problem-solving abilities and cash handling proficiency to enhance client satisfaction and financial product sales. Mentored staff, fostering professional growth and teamwork, significantly contributing to branch productivity and compliance with banking regulations.
Overview
9
9
years of professional experience
Work History
Retail Banker II
Woodforest National Bank
05.2024 - Current
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
- Mentored junior staff, fostering teamwork, collaboration, and professional growth within the branch.
- Managed risk effectively by adhering to bank policies and procedures during transactions.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Identified opportunities for cross-selling financial products, resulting in higher revenue generation.
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs.
- Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
- Enhanced customer loyalty through proactive communication and timely resolution of issues.
- Provided ongoing support for online banking platforms as necessary, guiding customers through setup processes or troubleshooting issues to ensure seamless digital transactions.
- Identified and reported suspicious patterns of activity to reduce money laundering.
- Reduced transaction wait times through efficient multitasking and effective queue management techniques.
- Supported branch operations by performing various administrative tasks such as filing, data entry, and report generation as needed.
- Enhanced overall client experience with prompt issue escalation and follow-up on outstanding concerns.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Store Director
American Freight Furniture and Mattress
11.2023 - 04.2024
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
- Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Organized special events within the store to drive foot traffic and increase overall revenue potential.
- Analyzed operating and financial statements for profitability ratios.
- Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Streamlined inventory management processes for improved accuracy and timely replenishment of stock.
- Assessed newly unpacked merchandise and instructed stock clerks to add to display cases and displays.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Softlines Team Lead Apparel
Academy Sports + Outdoors
04.2023 - 10.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed effective improvement plans in alignment with goals and specifications.
- Frequently inspected production area to verify proper equipment operation.
- Observed packing operations to verify conformance to specifications.
Floral Department Manager
Hy-Vee Grocery Store
04.2019 - 04.2023
- Established effective sales strategies that drove store traffic during key holiday seasons such as Valentine''s Day, Mother''s Day, and Christmas.
- Expanded department offerings by introducing new products like exotic flowers or unique home décor items that attracted diverse clientele segments.
- Optimized workflow within the department by utilizing appropriate task delegation methods amongst team members.
- Delivered exceptional customer service by handling inquiries promptly while effectively addressing concerns or complaints when necessary.
- Maintained a clean, well-organized workspace that facilitated efficient operations and contributed to an inviting atmosphere for customers.
- Collaborated with event planners to provide stunning floral arrangements for weddings, corporate events, and other special occasions.
- Ensured visual consistency across all displays within the department by adhering to company branding standards.
- Organized engaging workshops on flower arrangement techniques which educated customers about proper care of their purchases to ensure longevity at home.
- Managed inventory levels, ensuring optimal stock availability while minimizing waste through efficient ordering and rotation practices.
- Conducted regular performance evaluations for staff members, offering constructive feedback and setting attainable goals for professional growth.
- Developed strong relationships with vendors and negotiated favorable terms, resulting in better prices and improved product quality for customers.
- Monitored competitor activity in the marketplace, adjusting product offerings and pricing strategies as needed to remain competitive.
- Boosted employee morale by fostering a positive work environment with open communication channels between management and staff.
- Increased sales revenue by implementing effective merchandising techniques and seasonal promotions within the floral department.
- Fostered a culture of continuous improvement by encouraging team members to share ideas and suggestions for enhancing department performance.
- Maintained strict adherence to health and safety guidelines throughout daily operations, ensuring a safe environment for both employees and customers.
- Mentored junior staff members, providing guidance on best practices in floral design, customer service, and sales techniques.
- Enhanced customer satisfaction by creating visually appealing and innovative floral arrangements tailored to their preferences.
Sales Representative
Bill Doran Wholesale Florist
04.2016 - 04.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Streamlined sales process, reducing time from lead to close.
- Identified and tapped into new markets, significantly expanding customer base.
- Conducted detailed market analysis to guide development of sales strategies.
- Stayed up-to-date with industry trends to position company as market leader.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
Education
Bachelor of Science - History
Bradley University
Peoria, IL05-2007
Associate of Science - Agricultural Business And Management
Illinois Central College
East Peoria, IL05-1996
Skills
- Branch operations
- Cash handling proficiency
- Credit analysis
- Fraud prevention
- Business customer support
- Customer financing
- Bank product sales
- Vault teller operations
- Problem-solving abilities
- Exceptional customer service
- Cash handling and management
- Relationship building and management
- Compliance, banking laws, and regulations
- Professional ethics
- Product Knowledge
- Transaction reconciliation
Timeline
Retail Banker II
Woodforest National Bank
05.2024 - Current
Store Director
American Freight Furniture and Mattress
11.2023 - 04.2024
Softlines Team Lead Apparel
Academy Sports + Outdoors
04.2023 - 10.2024
Floral Department Manager
Hy-Vee Grocery Store
04.2019 - 04.2023
Sales Representative
Bill Doran Wholesale Florist
04.2016 - 04.2019
Bachelor of Science - History
Bradley University
Associate of Science - Agricultural Business And Management
Illinois Central College
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