Ramona Harlan CV
Markham,IL
Summary
Doctoral-level Industrial / Organizational Psychology PhD Candidate with 7 years of management experience with expertise in organizational development, substantial experience in research design, and evidence-based strategy implementation. Demonstrated ability to adapt strategic thinking to proactive workforce planning, retention, and succession planning. Adept at cross-functional team management and leading software implementations (ADA, SISA, EEO) and managing high-performance teams. Proven leader in forecasting talent needs, mitigating risks, and ensuring effective change initiatives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate & Peer Mentor
Wells Fargo
11.2021 - Current
- Supported onboarding of new hires by providing mentorship and guidance, resulting in a 30% reduction in onboarding time.
- Facilitated weekly team meetings to discuss project progress and address any challenges, leading to a 10% increase in team productivity.
Full Operations Coordinator
Delta Airlines
03.2020 - 12.2020
- Executed the successful reprocessing and delivery operations within the Delta Airlines.
- Streamlined operations and enhanced workflows to optimize performance and reduce costs.
- Implemented new policies and procedures to improve efficiency and compliance with industry regulations.
Senior Consultant & Care
Cognizant
06.2019 - 08.2019
- Developed and implemented a comprehensive training program for new hires, resulting in a 20% increase in employee retention.
- Collaborated with cross-functional teams to streamline processes, reducing project delivery time by 15%.
- Led a team of 10 in the successful launch of a new product line, achieving a 25% increase in sales within the first quarter.
Education
PhD Candidate - Industrial/Organizational Psychology
University of Minnesota
Minneapolis, Minnesota08.2025
Bachelor of Arts - Psychology
Beloit University
06.2021
Skills
- Leadership Development & Organizational Psychology
- Employee Engagement & Retention
- Strategic Workforce Planning
- Performance Management
- Organizational Change & Development
- Project Management
- Data-Driven Decision Making (SPSS, R, SQL, Tableau)
- Diversity, Equity, and Inclusion (DEI) Initiatives
- Employee Training & Development
- Conflict Resolution & Mediation
Certification
- SHRM-CP (Society for Human Resource Management Certified Professional)
- HRCI-PHR (Human Resource Certification Institute Professional in Human Resources)
- Certified Scrum Master (CSM)
- Six Sigma Green Belt Certification
- Change Management: PROSCI ADKAR Model
- ISO 9001:2015 (Quality Management Systems)
- Lean Six Sigma: Application of Process Improvement Techniques
- Ethics & Research Compliance (IRB Certification - In Progress)
LANGUAGES
English (Advanced)
Accomplishments
- PhD Candidate at University of Minnesota
- Received Chancellor's Medal for outstanding academic excellence and leadership at Beloit University.
- Awarded the Society for Industrial and Organizational Psychology's Outstanding Research Award.
- Developed a comprehensive framework for integrating technology for employee engagement and retention.
- Successfully facilitated multiple cross-functional software implementations (ADA, SISA, EEO).
- Conducted multiple organizational assessments and trainings, including workshops on leadership development.
Awards
PhD Candidate at University of Minnesota, Received Chancellor's Medal for outstanding academic excellence and leadership at Beloit University., Awarded the Society for Industrial and Organizational Psychology's Outstanding Research Award., Developed a comprehensive framework for integrating technology for employee engagement and retention., Successfully facilitated multiple cross-functional software implementations (ADA, SISA, EEO)., Conducted multiple organizational assessments and trainings, including workshops on leadership development.
Publications
- Harlan, R. (In Progress). Burnout, Wellbeing, and Organizational Practices. To be submitted to Journal of Organizational Psychology.
- Harlan, R. (In Progress). Faith, Religion, and Leadership. Intended for submission to Journal of Business and Psychology.
- Harlan, R. (Planned). Exploring the Impact of Work-from-Home on Employee Wellbeing. To be submitted to Journal of Applied Psychology.
- Harlan, R. (Planned). Creativity, Faith, and Inclusion in Practices: Lessons from a Pandemic. To be submitted to Journal of Organizational Behavior.
Training
- Webinars and Professional Development Presentations:
- Ethics in Research: Addressing Bias and Enhancing Employee Benefits (Society for Human Resource Management)
- Leadership Development and Employee Engagement (SHRM)
- The Future of Work: Technology and the Workforce (SHRM)
- ADA, SISA, EEO: Facilitating Software Implementations (SHRM)
- Ethics & Research Compliance: The Case for Comprehensive Employee Support (SHRM)
RESEARCH
- RESEARCH PROJECTS & METHODOLOGIES
- Evaluating Organizational Interventions on Performance and Employee Retention.
- Applied qualitative analysis and mixed-method research designs to assess employee engagement and retention strategies.
- Developed a framework for integrating technology for employee engagement and retention.
- Strategic Talent Management: A Holistic Approach.
- Developed a comprehensive framework to align with predictive analytics and data-driven insights.
- Explored factors that influence employee retention and adaptation to change.
- Conducted research on employee retention and adaptation strategies across diverse work environments.
- Developed a comprehensive framework to address and analyze an organization's culture and retention efforts.
Timeline
Associate & Peer Mentor
Wells Fargo
11.2021 - Current
Full Operations Coordinator
Delta Airlines
03.2020 - 12.2020
Senior Consultant & Care
Cognizant
06.2019 - 08.2019
PhD Candidate - Industrial/Organizational Psychology
University of Minnesota
Bachelor of Arts - Psychology
Beloit University
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