Ramona Heffner
Troy,NY
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
8
8
years of professional experience
1
1
Certification
Work History
C.N.A
People 2.0
12.2022 - 11.2023
- Monitored and recorded vital signs, ensuring accurate documentation and reporting any changes in patient condition
- Administered medications following prescribed protocols, ensuring patient safety and compliance with healthcare regulations
- Documented patient information and care activities accurately in electronic health records (HER) systems
- Participated in ongoing emergency preparedness training to enhance response capabilities.
C.N.A / Customer Service
Nurse Connection Staffing
10.2021 - 09.2022
- Adapted quickly to different healthcare facilities and patient populations, demonstrating versatility in providing care
- Conducted thorough patient assessments to identify individual needs and develop personalized care plans
- Maintained clear and concise communication with facility staff to ensure seamless transitions and continuity of care
- Advocated for patients' rights and preferences, fostering a patient-centered approach to care.
C.N.A /
People 2.0
09.2022 - 09.2023
- Assisted residents with performing basic tasks such as eating, dressing, and toileting
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to pending emergency situations
- Encouraged all residents to get exercise and participate in scheduled activities
- Engaged in housekeeping tasks such as replacing linens on beds, cleaning patient rooms, and removing and replacing trash bags.
C.N.A / Customer Service
Belvedere Health Services
03.2022 - 04.2022
- Assisted patients with activities of daily living (ADLs), including bathing, dressing, grooming, and toileting
- Maintained open communication with patients, families, and interdisciplinary team members to ensure coordinated care
- Assisted in the use of mobility aids such as walkers and wheelchair
- Maintained confidentiality and compliance with HIPPA regulations.
COVID-19 Tester / Registration
All Medical Staffing
09.2021 - 04.2022
- Provided Covid-19 screenings to employees who volunteer to be screened, using MedCo Screening tools and noncontact infrared thermometers
- Collected Covid-19 specimens through anterior nasal or nasopharyngeal swabs
- Observed employee's self-collection of a Covid-19 saliva or anterior nasal specimen.
COVID-19 Screener / Health Screener
Troy Center
05.2021 - 09.2021
- Conducted temperature checks for all individuals entering the facility, including staff, residents, and visitors
- Administered health questionnaires to assess individuals for COVID-19 symptoms
- Answered questions and addressed concerns related to COVID-19 policies and procedures
- Worked closely with healthcare professionals to escalate concerns and coordinate responses to positive screenings
- Participated in regular meetings to discuss updates on Covid-19 guidelines and adapt screening procedures accordingly.
Caregiver
SureCare at Home
11.2018 - 06.2021
- Cared for client with Alzheimer's and dementia
- Provided client with a comforting and safe environment
- Monitored client's nutritional requirements
- Directed client and family through hospice care.
C.N.A
Top Agency
04.2021 - 05.2021
- Implemented proper medication management and observed patients for any adverse reactions
- Ensured meticulous record-keeping in compliance with agency and regulatory standards
- Implemented and reinforced safety measures to prevent accidents and injuries
- Reported any abnormalities promptly to the nursing staff for further evaluation.
C.N.A / Customer Service
KARE Services
09.2019 - 04.2021
- Assisted patients with activities of daily living (ADLs), including bathing, dressing, grooming, and mobility support
- Participated in care conferences to provide input on patient progress and make recommendations for adjustments to care plans
- Engaged in active listening to understand and address patient concerns and preferences
- Adhered to infection control protocols and maintained a clean and safe patient environment.
Benefits Specialist / Customer Service Representative
Randstad
08.2018 - 03.2019
- Maintained a high-volume workload within a fast-paced environment
- Assisted an average of 550 clients in any given week and consistently met performance benchmarks in all areas (Speed, accuracy, and volume)
- Provided client-specific advice, counseling, and representation on matters involving insurance issues, public/private benefits, and other legal issues to Medicare beneficiaries and/or their caregivers
- Researched and resolved client questions and problems regarding health insurance, life insurance, and employee benefits with an average between 100-120 clients daily.
Behavioral Health Technician
Unity Children's Home
07.2016 - 09.2018
- Monitored maladaptive behaviors and implemented behavior interventions
- Performed full day shadowing of patients
- Collected and graphed data as well as gave detailed notes on progress of patients.
Front Desk Receptionist
Emerson Oil and Gas
09.2015 - 09.2017
- Handled written correspondence, scheduled appointments, sent and forwarded emails, compiled reports, and kept the office running smoothly
- Answered telephones and directed calls where needed
- Sorted over 50 daily pieces of mail and prepared letters and parcels for shipping.
Education
Certification in Certified Nursing Assistant -
Texas Institute of Health Careers
Houston, TXCNA License - Nursing Assistant
Texas Institute of Health Careers
8700 Commerce Park Drive Houston, Texas 7703610.2019
High School Diploma -
Forest Brook High School
Houston, TX06.1987
Skills
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Feeding Assistance
- Basic Life Support
- Dressing assistance
- Maintaining confidentiality
- Compassionate communication
- Patient Transfers
- Complex Problem-Solving
- Reliable team player
- Recording vital signs
- Dementia and Alzheimer's knowledge
- Safety Precautions
- HIPAA Compliance
- Collecting vital signs
- Bedside manner
- Compassionate
- Patient Lifting
- End of life care
- Patient-focused care
- Electronic Charting
- Compassionate caregiver
- Geriatric Care
- Direct Patient Care
- Medical terminology knowledge
- Mobility Assistance
- Supporting personal needs
- Ambulation Assistance
- Companionship and emotional support
- Documenting behaviors
- Responding to emergencies
- Patient relationship building
- Light Housekeeping
- Inpatient Care
- Maintaining privacy
- Adaptable
- Patient Assessments
- Healthcare ethics
- Specimen Collection
- Transporting patients
- Trustworthy companion
- Patient Management
- Valid State driver's license
- Patient Relations
- Activity Planning
- Care plan implementation
- Quality Assurance
- Observing responses
- Condition Monitoring
- Preparing meals
- Indirect Patient Care
- CNA Certification
- CPR Certification
- Time Management
- Vital signs
- Certified Nursing Assistant (CNA)
- Activities of Daily Living ADL Support
- Attention to Detail
- CPR/AED
- Patient Care Quality
- Catheter Care
- Certified in CPR/AED
- Patient Positioning
- Patient Observation
- Empathy and Compassionate Care
- Oral Hygiene
- Emotional Support
- Client documentation
- Heavy Lifting
- Family Communication
- Infection Control
- Medical Terminology
- Behavior redirection
- Patient Safety Management
Certification
CPR and First Aid Certified, 12/2025
Timeline
C.N.A
People 2.0
12.2022 - 11.2023
C.N.A /
People 2.0
09.2022 - 09.2023
C.N.A / Customer Service
Belvedere Health Services
03.2022 - 04.2022
C.N.A / Customer Service
Nurse Connection Staffing
10.2021 - 09.2022
COVID-19 Tester / Registration
All Medical Staffing
09.2021 - 04.2022
COVID-19 Screener / Health Screener
Troy Center
05.2021 - 09.2021
C.N.A
Top Agency
04.2021 - 05.2021
C.N.A / Customer Service
KARE Services
09.2019 - 04.2021
Caregiver
SureCare at Home
11.2018 - 06.2021
Benefits Specialist / Customer Service Representative
Randstad
08.2018 - 03.2019
Behavioral Health Technician
Unity Children's Home
07.2016 - 09.2018
Front Desk Receptionist
Emerson Oil and Gas
09.2015 - 09.2017
Certification in Certified Nursing Assistant -
Texas Institute of Health Careers
CNA License - Nursing Assistant
Texas Institute of Health Careers
High School Diploma -
Forest Brook High School
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