Ramona Hernandez
Concordia,KS
Summary
Dynamic Asset Protection professional with extensive experience at Walmart, skilled in loss prevention and team training. Proven track record of reducing inventory shrinkage through effective risk management and compliance monitoring. Known for integrity and fostering strong relationships with law enforcement, enhancing store safety and security protocols.
Overview
2027
2027
years of professional experience
Work History
Asset Protection Associate
Walmart
Concordia, KS
07.2025 - Current
- Monitored store security systems to detect and prevent theft incidents.
- Conducted thorough investigations on suspected theft cases, maintaining detailed documentation.
- Collaborated with team members to implement loss prevention strategies effectively.
- Trained new associates on asset protection protocols and emergency response procedures.
- Established rapport with local law enforcement for effective communication during incidents.
- Reviewed video surveillance footage to gather evidence for investigations and reports.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports outlining activities and results.
Asset Protection Team Leader
Walmart
Victoria Tx
2020 - 2025
- Led asset protection initiatives to minimize loss and enhance store safety protocols.
- Trained team members on theft prevention strategies and emergency response procedures.
- Conducted regular audits to ensure compliance with company policies and security standards.
- Collaborated with law enforcement on investigations related to theft and fraud incidents.
- Analyzed data trends to identify vulnerabilities in asset protection practices.
- Developed training materials to improve team knowledge of loss prevention techniques.
- Implemented surveillance technologies to monitor store activities effectively.
- Oversaw incident reporting process, ensuring accurate documentation and follow-up actions.
- Oversaw budget planning for the asset protection department, ensuring optimal allocation of resources while minimizing costs.
- Facilitated ongoing professional development opportunities for team members through targeted training programs tailored to individual needs.
- Developed strong relationships with local law enforcement agencies to facilitate information sharing and support in case of incidents.
- Reduced inventory shrinkage by conducting regular audits and addressing discrepancies promptly.
- Coordinated cross-functional efforts between various departments to address broader organizational risks that could impact assets.
- Provided timely reports on asset protection performance metrics to senior management, supporting informed decisionmaking.
- Promoted a strong culture of integrity and accountability within the organization, contributing to an overall decline in incidents related to asset loss or damage.
- Ensured compliance with all relevant regulations and company policies related to asset protection and loss prevention efforts.
- Assisted human resources with hiring decisions for the asset protection team by conducting interviews and assessing candidate qualifications.
- Conducted thorough investigations into suspected theft and fraud, leading to successful resolution in most cases.
- Performed risk assessments on key areas within the business, identifying vulnerabilities and implementing mitigation measures accordingly.
- Strengthened communication between departments by organizing regular meetings to discuss asset protection issues and initiatives.
- Improved store security by collaborating with management to develop and enforce loss prevention policies.
- Boosted employee awareness about loss prevention through engaging presentations, workshops, and training sessions.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
- Controlled reduction of loss inventory by protecting company assets.
Auto Care Dept Manager
Walmart
Victoria, TX
2011 - 2020
- Supervised daily operations, ensuring compliance with company policies and standards
- Trained team members on merchandise presentation and customer service techniques
- Implemented inventory management systems to optimize stock levels and reduce waste
- Analyzed sales data to identify trends and adjust product placements accordingly
- Led team meetings to communicate goals, expectations, and performance feedback
- Resolved customer inquiries and complaints promptly, fostering a positive shopping environment
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Manager
Walmart
Victoria, TX
2010 - 2011
- Assisted in managing daily store operations and ensuring compliance with company policies.
- Coordinated staff scheduling to optimize labor efficiency and customer service delivery.
- Supported inventory management through accurate stock counts and replenishment processes.
- Trained new team members on operational procedures and best practices for customer engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Auto Care Center Manager
Walmart
Cuero Tx
2001 - 2003
- Managed daily operations of auto care center, ensuring compliance with safety standards and procedures.
- Trained and mentored team members on automotive services and customer service best practices.
- Oversaw inventory management, including ordering supplies and maintaining stock levels efficiently.
- Implemented process improvements to enhance service delivery and reduce customer wait times.
- Conducted regular performance evaluations to assess staff development and operational effectiveness.
- Developed scheduling strategies to optimize workforce productivity during peak hours.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty towards services provided.
- Maintained a safe working environment through strict adherence to safety protocols, conducting regular inspections and risk assessments.
- Established a strong rapport with local community organizations, participating in events as a business representative to raise awareness about available services at our auto care center location.
- Analyzed financial data to identify areas for cost reduction, implementing budgetary controls to improve overall profitability.
Auto Care Manger
Walmart
Cuero, TX
09.1998 - 2000
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Managed team performance, providing training and guidance to enhance productivity.
- Implemented process improvements that streamlined service delivery and reduced wait times.
- Coordinated inventory management, optimizing stock levels and minimizing waste.
- Led customer service initiatives, enhancing client satisfaction through proactive engagement.
- Developed training programs for new staff, improving onboarding efficiency and effectiveness.
- Analyzed workflow efficiency, identifying areas for operational enhancement and cost savings.
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Presented budgets and performance reports to corporate offices.
- Improved customer satisfaction by implementing efficient service center processes and procedures.
- Trained new staff members on company policies and center expectations.
- Managed budgets and resources effectively, ensuring profitability of the service center.
- Ensured compliance with industry regulations and company policies at all times within the service center operations.
- Reduced wait times for customers through streamlining scheduling and staff allocation.
- Analyzed performance metrics to identify areas for improvement, implementing necessary changes accordingly.
Department Manager
Walmart
Corpus Christi, TX
07.1989 - 1998
- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
- Managed inventory levels, reducing stock discrepancies through effective tracking systems.
- Developed and implemented training programs for new employees, enhancing team productivity.
- Analyzed sales data to identify trends, informing strategic decisions for department growth.
- Led performance reviews, providing constructive feedback to support employee development.
- Ensured compliance with company policies and safety standards across all departments.
- Resolved customer complaints effectively, strengthening brand loyalty and satisfaction levels.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
Cashier
Walmart
Concordia, KS
09.1988 - 07.1989
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained organized checkout area for optimal workflow and cleanliness.
- Handled cash, card, and digital payments accurately during peak hours.
Education
High School Diploma -
Concordia
Concordia, KS05.1989
Skills
- Detail-oriented
- Team Training
- Inventory control
- Integrity and trustworthiness
- Loss prevention
- Customer support
- Policy enforcement
- Incident reporting
- Loss prevention experience
- Compliance monitoring
- Risk management
- Inventory management
- Budgeting and financial management
- CCTV monitoring
- Shoplifter apprehension
- Credit card & check fraud
- Audit conduction
- CCTV tracking
- Front-end monitoring
- Staff training
- Teamwork
- Customer service
Timeline
Asset Protection Associate
Walmart
07.2025 - Current
Auto Care Manger
Walmart
09.1998 - 2000
Department Manager
Walmart
07.1989 - 1998
Cashier
Walmart
09.1988 - 07.1989
Asset Protection Team Leader
Walmart
2020 - 2025
Auto Care Dept Manager
Walmart
2011 - 2020
Assistant Manager
Walmart
2010 - 2011
Auto Care Center Manager
Walmart
2001 - 2003
High School Diploma -
Concordia