Ramona Hiler
Firebaugh,CA
Summary
Dedicated and hard working clerical assistant driven to tackle various administrative tasks in fast paced environments. Consistent team player committed to building cohesion across diverse groups. Known for maintaining calm and pleasant demeanor under extreme pressure.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Sweetwater Cable
03.2015 - 01.2017
- Assist customers with related services, answering incoming calls, handling large amount of currency, balance pay outs, credit card transactions, balance cash inquires, process cash and account transactions, open and distribute mail, recognize cross-sell opportunities, balance drawer and petty cash.
- Inform customers about billing procedures, provide payment option setup assistance.
- Document conversations with customers to track requests, problems and solutions.
- Evaluate customers account information to asses current issues and determine potential solutions.
- Applied mathematical skills to calculate totals, check figures and correct problems with physical digital files.
- Prepared and mailed client invoices with expected timeframes to promote likelihood of on time payments.
Front Desk Receptionist
Rock Springs Family Practice
05.2013 - 08.2013
- Greet patients into clinic, Answering incoming calls
- Scheduled, coordinated and confirmed appointments.
- Prepare and organize patients charts, organize files, generate reports, schedule appointments.
- Collect copay and deductible and other out of pocket amounts at time of visit.
- Notify nursing staff of patients arrivals.
Office Assistant
Academy West Insurance Services
02.2012 - 08.2012
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
High School Diploma -
Firebaugh High
Firebaugh, CASkills
- Customer Service
- Data Entry
- Call center experience
- Scheduling
- Accounts Payable
- Invoice Processing
- Customer Billing
- Mail handling
- Bilingual
- Transaction Recording
- Cash Drawer Balancing
Languages
Spanish
Timeline
Customer Service Representative
Sweetwater Cable
03.2015 - 01.2017
Front Desk Receptionist
Rock Springs Family Practice
05.2013 - 08.2013
Office Assistant
Academy West Insurance Services
02.2012 - 08.2012
High School Diploma -
Firebaugh High
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