RAMONA JOHNSON
Edgewood,MD
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
21
21
years of professional experience
Work History
Assistant Vice President, Branch Manager
Harford Bank
Joppatowne, MD
05.2020 - Current
- Direct all branch and personnel activities including performance metric measurement and tracking, adherence to policies and procedures, employee hiring, training and ongoing management
- Work closely with Small Business clientele identifying financial and lending needs
- Demonstrated ability to provide leadership and to handle multiple priorities under time constraints
- Key Accomplishments:
- Lead team to achieve annual sales goals: in commercial and retail loans as well as volume-based goals for business and personal checking accounts, non-credit services (e.g., Payment solutions, Insurance, Merchant, Investments), and credit cards
- Balance branch's finances on weekly, monthly, quarterly and annual basis
- Ensure compliance with all Bank Secrecy Act rules and conditions
- Participate in professional, business and community affairs and associations resulting in new consumer and small business households
- On track for balanced performance growth, servicing and profitability of Banks deposit products
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol.
- Assessed employee performance and developed improvement plans.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Submitted loan applications to loan underwriter for verification and recommendation.
- Engaged employees in business processes with positive motivational techniques.
Branch Leader II
BB&T
Perry Hall, MD
01.2016 - 05.2020
- Maintained friendly and professional customer interactions.
- Identified and capitalized on community business opportunities with effective networking.
- Developed prospects for new loans though weekly cold calling.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
Assistant Branch Manager
SECU BALTIMORE
Bel Air, Baltimore, MD
07.2012 - 01.2016
- Direct all branch and personnel activities including performance metric measurement and tracking, adherence to policies and procedures, employee hiring, training and ongoing management
- Work closely with branch manager to track key performance metrics and develop improvement strategies
- Key Accomplishments:
- Lead team to achieve quarterly sales goals: $3.5 million in home equity loans as well as volume-based goals for business and personal checking accounts, auto and personal loans, and credit cards
- Coached and developed branch staff by offering constructive feedback and training opportunities.
- Balance branch finances on monthly, quarterly and annual basis
- Ensure compliance with all Bank Secrecy Act rules and conditions
- Master variety of systems and became subject matter expert in DNA, Velocity, Wausau and WITTS
- Recognized with Top Performer award in Spring 2015
- Promoted from Member Advisor in 2014 and from Financial Services Consultant in 2013
- Built rapport with account holders by reaching out with product recommendations and account updates
Food Service Director
Johns Hopkins University
Baltimore, MD
01.2004 - 01.2012
- Delivered superior food quality to meet customer expectations while adhering to budget
- Supervised employees under collective bargaining agreement as well as maintained systems and procedures for ordering, receiving, storing, preparing and serving of food
- Key Accomplishments:
- Developed and planned menus and regular updates to meal selections
- Tracked expenditure trends to better plan for future spending and meet budget guidelines
- Addressed any budget shortfalls in proactive and creative manner to ensure customer satisfaction
- Managed all employee hiring, training, scheduling and personnel issues
- Created new cash management policies and job descriptions for contract management personnel to ensure clear, consistent compliance
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
Customer Service Representative
TD BANK
Glen Burnie, MD
01.2008 - 01.2011
- Helped drive revenue by selling and cross selling variety of banking products to both new and existing customers, including new loans, new bank accounts and changes to existing accounts.
- Provided primary customer support to internal and external customers
- Answered product and service questions, suggesting other offerings to attract potential customers
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
Education
Bachelor of Science - Hotel and Restaurant Management
Niagara Falls University
05.2001
High School Diploma -
Emerson Vocational High School
Buffalo, NY06.1997
Skills
- Business Relationship Management
- Payroll Operations
- Adaptable to Changing Conditions
- Staff Recruitment and Hiring
- Prioritizing and Planning
- Compliance Assessments
- Employee Training Oversight
- Branch Operations
- Proactive and Focused
- Problem Anticipation and Resolution
- Operational Reporting
Timeline
Assistant Vice President, Branch Manager
Harford Bank
05.2020 - Current
Branch Leader II
BB&T
01.2016 - 05.2020
Assistant Branch Manager
SECU BALTIMORE
07.2012 - 01.2016
Customer Service Representative
TD BANK
01.2008 - 01.2011
Food Service Director
Johns Hopkins University
01.2004 - 01.2012
Bachelor of Science - Hotel and Restaurant Management
Niagara Falls University
High School Diploma -
Emerson Vocational High School
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