Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ramona Knaak

Winter Haven,Florida

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience

Work History

Crew Member

Burger King
02.2022 - 04.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Cashier

Publix Grocery Store
09.2016 - 08.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Server

Olive Garden
08.2015 - 09.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Front of House Employee

Legoland Florida Resort
01.2015 - 08.2015
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

Education

Florence-Darlington Technical College
Florence, SC
01.2015 - 05.2015

GED -

Hartsville Adult Education
Hartsville, SC
05.2014

Skills

Customer Service

Teamwork and Collaboration

Time Management

Problem-Solving

Cash Handling

Customer Engagement

Interactive communication skills

Flexible Schedule

Valid Driver's License

Opening and closing procedures

Integrity and Honesty

Safety awareness

Verbal and written communication

Timeline

Crew Member

Burger King
02.2022 - 04.2022

Cashier

Publix Grocery Store
09.2016 - 08.2018

Server

Olive Garden
08.2015 - 09.2016

Front of House Employee

Legoland Florida Resort
01.2015 - 08.2015

Florence-Darlington Technical College
01.2015 - 05.2015

GED -

Hartsville Adult Education

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Ramona Knaak