Ramona Labbe

• Collaborate with strategic business groups in Data Management to identify opportunities for business process improvement and assist in the implementation
• Led the MDM team to support all aspects of PIM implementation life cycle from requirements gathering, design, build, testing to deployment as well as data migration
• Manage and maintain the priorities for both onshore and offshore project team. Manage all aspects of projects, including project timelines, resource allocations, and ensuring projects meet agreed upon deadlines and deliverables.
• Contribute to an atmosphere for outstanding teamwork through clear expectations, frequent communication, and providing fair and consistent feedback
• Prepares, maintains, and submits clear and concise activity/progress reports and time recording/management reports (internal/external).
• Applies lessons learned from recent projects to future projects.
• Promotes good working relationships across a project, cultivating the people skills needed to develop trust and communication among all of a project's stakeholders
• Establish and maintain comprehensive project plans
• Identify and communicate resource constraints with Resource team and Practice Lead
• Communication of status to project stakeholders
• Resource allocation across projects based on workload and budget for both onshore and offshore team
• Consistent communication to stakeholders and project sponsors outlining status, risks, issues, key decision and action plans
• Providing coaching and mentoring of project resources to ensure the projects are delivered on-time and within budget
• Prepares monthly variance reports with associated footnotes for executive team as well as client facing stakeholder reporting
• Continued to seek out opportunities to increase internal client satisfaction and deepen client relationships with discussions on support contracts, future phase's, etc

• Strategic pipeline planning with the executive team
• Manage/Support NA functional managers
• Initiate and grow vendor relationships
• Resource management: Recruiting, interviewing, training, allocating, skill tracking, performance reviews, and goal setting, etc
• Collaborating with off shore resource team to recruit, and allocate resources to different projects in pipeline
• Reporting to executing team on resource projections, allocations, hiring plans, based on forecast pipeline info
• Assisted with acquisition activities

As the MDM Manager I was accountable for attracting, developing, and retaining the MDM resource team. Responsible for managing the Solution Architects, Solution Consultants, Customer Support Analyst, and System Architects and third part contractors.

Worked with the Project Delivery and Support teams to develop & maintain resource plans, acquire and onboard new resources, set performance standards and expectations, help set up development plans (career, quarterly, annual), support, coach, and hold people accountable for their performance, prepare and deliver evaluations, and work with leadership team to develop capability.

I was also a point of escalation for internal project teams as well as clients.

As a PM:

• Created or helped Sr PM's to project plans, complete with estimated duration, tasks, resources and milestones
• Ensured project deliverables were strategically aligned with business and project objectives
• Coordinated meetings between team members, and business stakeholders
• Acquired sign-off on project deliverables by the client and platform stakeholders
• Identified risks, their potential impacts, and any mitigations of the risks
• Managed resources to ensure adherence to the project plan and deliverables per the SOW
• Implemented project change requests where necessary and took corrective actions to ensure project success

As Sr BC:

• I was the team SME when it came to business aspects.
• Gained trust with the clients since I has experienced as a client previously in my career what they were embarking on with this new tool.
• Assisted in gathering and documenting requirements and making sure they aligned with project scope

• Collaborate with delivery teams to successfully implement MDM and PIM systems
• Conducted interviews with key business users on site and remotely to collect information on business processes and user requirements
• Collaborate with team members to document business requirements, business processes, etc
• Assist technical team with basic data model configuration, testing and training
• Schedule, facility and report progress of meetings to PM

• Assist client with Stibo Admin training
• Assisted with upgrading clients system to Trailblazer level of Stibo
• Assisted in planning and testing efforts for upgrade.
• Researched and resolved issues regarding integrity of data flow into database
• Assisted with rewriting copy for website
• Modified and added images to clients website
• Created print schedules for catalog production

• Manages the functionality and efficiency of the Stibo system
• Maintains the integrity and security of Stibo system
• Create and maintains system process documentation
• Provides training and support to end-users on a daily basis
• Production support including adding users, permissions, Indesign product template creating/editing, publication and version set up, attribute creating, asset reference type set up, creating overrides, uploading image and linking to products in database, etc
• Supervise a team of 5, offering constructive feedback on their work performance within the Stibo database and the Stibo Indesign plugin.
• Direct quality assurance efforts to maximize content integrity and minimize inconsistency of data across multiple channels.
• Direct and monitored all phases of Stibo projects, from conception to completion.
• Collaborate with the Creative Manager, Merchandising Director and Merchandising Planning Manager to keep all users up to date with knowledge of the database and develop cross department processes.
• Troubleshoot/Run health checks on any upgrades or patches that were available to our database. Work closely with Stibo help desk and Account Managers to resolve any issues that were discovered.
• Link and process up to hundreds of in-house and vendor images on a weekly basis for our website and marketplace sites
  
  

• Create and distribute production schedules for 8-10 catalogs to Merchandising and Creative teams as well as outside Printer each year.
• Create a Gantt Chart for Designers to plan out the year with all the pages necessary for them to build on individual level as well as on a team level.
• Oversee and track progress of all catalogs from conception to completion in order to meet deadlines.
• Supervise the progress of 3 Designers, 1 Copywriter and 1 Photographer throughout productions cycle of each catalog.
• Assist Creative Manager with interviewing and hiring additional staff or freelance assistance needed based on workload.
• Collaborate with Creative manager to review and create new internal processes to make production cycle more efficient.
• Set up and help direct post and pre production meetings with Creative and Merchandising teams.
• Actively help set up and participate in Kaizen events to create new and improved processes between Creative and Merchandising Teams.
• Review all page proofs at all stages of the creative and production processes for accuracy and coordinate delivery of Pilot book to Co-President then delivery of pages to outside printer.
• Meets with internal stakeholders and Co-President on production jobs that require special attention through the production process. Including special marketing campaigns, new print publications, etc.
• Determines need for and sets Creative production meetings with Creative Manager, Photographer, Copywriter and Designers weekly during heavy production times to be sure everyone is on task and talk about any special projects they have received through the ticket tracker system from other departments across the company that we service.
• Help the Designers with page edits in the height of production in order to meet deadlines and keep overtime to a minimum.

• Processed purchase orders and/or blanket orders to obtain products to meet production requirements

• Updated PO status in ERP system and provide updates to appropriate Merchandiser

• Managed supplier relationships

• Collaborate with A/P on PO receipt/invoice issues
  

• Meet with Merchandiser and Vendor on or off site to negotiate terms, etc.

• Source products domestically

• Source domestic vendors for international vendor back up

• Approved, entered and paid invoices

• Processed credit memos and issued debit memos

• Balanced credit card statements

• Data entry and filing

• Research and troubleshoot problems

• Communicated effectively, thoroughly, and courteously with executive management, internal buyers and external vendors

• Created, ran, and transferred large payments files to international vendors