Ramona Lynch
Keota,OK
Summary
Experienced Customer Service Representative with excellent oral and written communication, active listening, and analytical problem-solving skills. Implements a service-oriented approach to improve customer experiences by understanding their preferences and delivering personalized solutions to foster loyalty. Dedicated to ensuring customer satisfaction through exceptional service and unparalleled support. Skilled in applying customer service best practices and adept at finding innovative solutions to effectively meet customer needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Foundever
02.2024 - Current
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Assistant Manager
E-Z MART
07.2021 - 03.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Cashier
Cherokee Tobacco sales
03.2020 - 02.2021
- Handled all tobacco sales to customers, stocked product, counted money, cleaned opened/closed store.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
Call Center Representative
Sykes inc.
12.2017 - 05.2018
- Excelled at helping customers on the floor, received many positive reviews and handled sensitive information.
- Sought ways to improve processes and services provided.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Cashier/Customer Service
McDonald's
07.2016 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
College in Business Management -
American InterContinental University
10.2024
High school or equivalent - undefined
Oklahoma Jobs Corps Academy
Tulsa, OK05.2012
Skills
- Customer Service
- Call Center
- Customer Care
- Customer Support
- Phone Etiquette
- Cashiering
- Cash Handling
- Administrative Experience
- Data Entry
- Typing
- Assistant Manager Experience
- Store Management Experience
- Supervising Experience
- Inventory Control
- Management
- Business management
- Leadership
- Financial services
- Interviewing
- Mentoring
- Retail Management
- Pricing
- Upselling
- Sales Management
- Office Management
- English
- Computer literacy
- Computer skills
- Communication skills
- Product Knowledge
- Inbound and Outbound Calling
- Paperwork Processing
- Scheduling
Certification
- ABLE license
- License to sell alcohol
- Food Handler Certification
Assessments
- Front desk agent (hotel), Proficient, 06/01/22, Selecting hotel rooms based on requests and identifying errors in hotel data
- Attention to detail, Proficient, 03/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
- Learning agility, Proficient, 03/01/22, Learning and applying new information
- Call center customer service, Proficient, 06/01/22, Demonstrating customer service skills in a call center setting
- Bookkeeping, Proficient, 03/01/22, Calculating and determining the accuracy of financial data
- Security guard skills, Proficient, 03/01/22, Assessing risks, enforcing security standards, and handling complaints
- Teamwork: Interpersonal skills, Proficient, 03/01/22, Responding to challenging team situations at work
- Social media, Proficient, 03/01/22, Knowledge of popular social media platforms, features, and functions
- Management & leadership skills: Impact & influence, Proficient, 04/01/22, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Retail customer service, Proficient, 04/01/22, Responding to customer situations in a retail setting
- Work style: Reliability, Proficient, 03/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Typing, Proficient, 03/01/22, Transcribing text
Timeline
Customer Service Representative
Foundever
02.2024 - Current
Assistant Manager
E-Z MART
07.2021 - 03.2022
Cashier
Cherokee Tobacco sales
03.2020 - 02.2021
Call Center Representative
Sykes inc.
12.2017 - 05.2018
Cashier/Customer Service
McDonald's
07.2016 - 12.2017
High school or equivalent - undefined
Oklahoma Jobs Corps Academy
College in Business Management -
American InterContinental University
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