Ramona Maiorella
Burnaby,B.C
Summary
A dynamic professional with a proven track record in customer service and conflict resolution, honed across roles from Senior Flight Attendant at Southwest Airlines to Tower Operations. Excelled in team leadership and complex problem-solving, significantly enhancing passenger experience and safety. Skilled in verbal communication and workforce management, adept at achieving operational excellence.
Overview
24
24
years of professional experience
Work History
Actress
Local Color Talent Agency
12.2023 - Current
- Participated in rehearsals to adequately prepare for performances.
- Worked effectively under pressure, consistently meeting tight production deadlines without sacrificing performance quality.
- Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock, and fear.
- Enhanced storytelling through the use of physical movement, facial expressions, and vocal techniques.
Sailing Caption
Self
07.2020 - 08.2023
University Student
Western Washington
09.2016 - 06.2020
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collaborated on group projects to complete professional deliverables.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Completed rigorous readings as directed to support unit learning goals.
Senior Flight Attendant
Southwest Airlines
04.2006 - 04.2016
- Resolved passenger conflicts and medical emergencies during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Ensured safety and comfort of customers onboard aircraft.
- Upheld company standards of professionalism and appearance at all times, representing the brand positively during flight operations.
Gate Service Agent
U.S. Airways
04.2005 - 04.2006
- Updated passenger records in reservation system accurately and promptly after any changes or requests.
- Managed boarding pass distribution to ensure an organized boarding process.
- Provided exceptional customer service in high-pressure situations, maintaining professionalism under tight deadlines.
- Coordinated with baggage handlers to guarantee proper luggage placement on flights.
Ramp Agent
U.S. Airways
04.2004 - 04.2005
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
Tower Operations
U.S Airways
04.2003 - 04.2004
Ramp Agent
U.S Airways
04.2001 - 04.2003
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
Education
Bachelor of Arts - Sociology
Western Washington University
Bellingham, WA06-2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Complex Problem-solving
- Workforce management
- Policy implementation
- Conflict resolution
Timeline
Actress
Local Color Talent Agency
12.2023 - Current
Sailing Caption
Self
07.2020 - 08.2023
University Student
Western Washington
09.2016 - 06.2020
Senior Flight Attendant
Southwest Airlines
04.2006 - 04.2016
Gate Service Agent
U.S. Airways
04.2005 - 04.2006
Ramp Agent
U.S. Airways
04.2004 - 04.2005
Tower Operations
U.S Airways
04.2003 - 04.2004
Ramp Agent
U.S Airways
04.2001 - 04.2003
Bachelor of Arts - Sociology
Western Washington University
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