Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Open To Work

Ramona Mancuso

Administrative Assistant
Jacksonville

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Dispatcher & Administrative SupportExecutive Assistant to CEOAdministrative AssistantOffice Manager

Work Type

Full TimePart Time

Location Preference

RemoteHybrid
Location: Jacksonville, FL
Open to relocation: No

Salary Range

$45000/yr - $200000/yr

Important To Me

Work-life balanceWork from home option

Summary

Detail-oriented Administrative and Executive Support Professional with over 7 years of experience in calendar and travel management, stakeholder communication, and operational efficiency. Extensive hands-on experience in supply chain and dispatch functions enhances understanding of business operations. Committed to optimizing workflows and enabling teams to achieve their objectives.

Overview

6
6
years of professional experience

Work History

Executive Assistant / Key Account & Executive Support

ELCO GmbH
02.2022 - 09.2024
  • Provided administrative and operational support to senior leadership, including Key Account Manager, Senior Sales Director, and Distribution Manager, coordinating activities for 50 major client accounts across Germany to enhance client engagement.
  • Coordinated end-to-end support for client accounts, ensuring seamless communication and effective issue resolution to maintain client satisfaction.
  • Acted as primary liaison between leadership, clients, and internal departments.
  • Managed complex calendars, meetings, and executive schedules across multiple stakeholders and priorities.
  • Optimized executive scheduling processes, improving leadership efficiency and time management.
  • Coordinated domestic and international travel, including itineraries, logistics, and scheduling.
  • Planned meetings, events, and executive engagements.
  • Assisted leadership in daily operations, facilitating efficient communication flow and enhancing organizational effectiveness.
  • Maintained CRM databases, ensuring accurate and confidential data management.

Dispatcher & Administrative Support

ELCO GmbH
02.2020 - 09.2020
  • Coordinated scheduling for service technicians and field operations.
  • Coordinated scheduling, logistics, and service assignments to enhance operational leadership for technicians.
  • Oversaw logistics and materials to ensure effective operational support.
  • Managed customer relationships and supported service aspects for external and internal stakeholders.
  • Maintained client communication and ensured service quality.

Executive Assistant to CEO

KARATGOLD AG
02.2019 - 01.2020
  • Provided comprehensive executive and personal support to the Chief Executive Officer in a fast paced business environment requiring the highest level of confidentiality and professionalism.
  • Managed CEO's complex calendar, appointments, meetings, and travel arrangements.
  • Coordinated executive communications with internal leadership and external stakeholders to ensure alignment and timely information flow.
  • Prepared comprehensive reports, presentations, and executive correspondence to facilitate strategic decision-making.
  • Handled sensitive and confidential business and personal matters with absolute discretion.
  • Served as trusted gatekeeper and liaison to executive leadership.
  • Supported executive operations and office management to enhance organizational efficiency and coordination.

Education

Associate's degree - Business Administration

Wilhelm Schickard
GER
06-2015

High School Diploma -

Friedrich-List
GER
01-2011

Skills

  • Executive-Level Administrative
  • Strategic Calendar Management
  • Travel Logistics Management
  • Meeting & Event Coordination
  • Stakeholder & Client Relationship
  • Schedule management
  • Office & Operations Management
  • Cross-Functional Coordination
  • Project Management
  • Process Improvement
  • Data confidentiality
  • CRM database maintenance
  • Operational support
  • Time management
  • Attention to detail
  • Professional discretion
  • Problem solving
  • Document handling
  • Invoice processing
  • Resourceful
  • Bookkeeping
  • Logistics and schedule management

Languages

  • English, fluent
  • German, fluent
  • French, Beginner

Timeline

Executive Assistant / Key Account & Executive Support

ELCO GmbH
02.2022 - 09.2024

Dispatcher & Administrative Support

ELCO GmbH
02.2020 - 09.2020

Executive Assistant to CEO

KARATGOLD AG
02.2019 - 01.2020

Associate's degree - Business Administration

Wilhelm Schickard

High School Diploma -

Friedrich-List
Ramona MancusoAdministrative Assistant