Ramona Mejia

Allergy & Immunology

• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Managed compliance to keep organization operating within legal and regulatory guidelines.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Reported to senior management on organizational performance and progress toward goals.
• Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
• Delivered performance reviews, recommending additional training or advancements.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Defined clear targets and objectives and communicated to other team members.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Completed bi-weekly payroll for 10 employees.

Allergy & Immunology

• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
• Conducted routine inspections to check quality and compliance with established specifications.
• Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Enhanced customer satisfaction with timely responses to inquiries and effective resolution of issues.
• Developed and implemented training programs for new hires, improving overall team productivity and performance.
• Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
• Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Allergy & Immunology

• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Transcribed patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests including but not limited to allergy testing, PFT, patch testing, assisting with food challenge and OIT oral Immunotherapy.
• Experienced in assisting physicians and nurses with reactions, oral food and medication challenges, and medication refills.
• Front desk administration- answering phone calls, help make appointments, and answer questions prior to appointments. o Knowledgeable in Billing and medical coding. o Injections/sublingual, IM, subcutaneous. o Training other medical assistants.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Oriented and trained new staff on proper procedures and policies.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Allergy & Immunology

• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Perform vital signs, take detailed medical history, Pulmonary function tests (PFT), patch testing and skin testing.
• Experienced in assisting physicians and nurses with reactions, oral food and medication challenges, and medication refill.
• Front desk administration- answering phone calls, help make appointments, and answer questions prior to appointments. o Knowledgeable in Billing and medical coding. Injections/sublingual, IM, subcutaneous. o Training other medical assistants.
• Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
• Sanitized, restocked, and organized exam rooms and medical equipment.

• Improved patient well-being by providing compassionate and attentive care in their homes.
• Assisted patients with daily living activities, enhancing their quality of life and promoting independence.
• Maintained patient safety by closely monitoring their health status and promptly addressing any concerns or changes in condition.
• Maintain available activities logs of patient vital signs, positioning the patient as directed, perform range of motion exercises.
• Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.