Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ramona Hollenbach

Pensacola, Florida, United States,FL

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Delivery Driver

DoorDash
Pensacola, FL
11.2020 - 12.2022
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Received daily delivery instructions and route assignments from dispatch.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Utilized street maps to plan and determine most efficient routes.

Certified Nursing Assistant

Solaris HealthCare
Pensacola, FL
10.2014 - 06.2021
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
  • Documented patient care services by charting in designated areas.
  • Transported residents within the facility as needed.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Provided emotional support to family members during difficult times.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Administered medications under supervision of a licensed nurse.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Reported changes in patient conditions to registered nurse or physician.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Monitored food intake and output as directed by nursing staff.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Used mobility devices to transport patients.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assisted residents in preparing for activities and social programs.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Supported non-ambulatory residents in range of motion exercises.
  • Helped residents walk with or without self-help devices.
  • Distributed drinking water and nourishment to residents.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Provided physical support to assist patients with bathing, dressing and toileting.

Manager

SUBWAY®Restaurants
Pensacola, FL
01.2012 - 10.2014
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Established processes to ensure efficient workflow throughout the organization.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Monitored staff performance and addressed issues.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Assisted with kitchen preparation during peak times as needed.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.

Education

GED -

Judy Andrew's
Pensacola, FL
10-2016

Skills

  • Vehicle Maintenance
  • Product Promotion
  • Quality Assurance
  • GPS Navigation
  • Order Verification
  • Dispatch Communication
  • Responsible driver
  • Loading and unloading
  • Safe Driving Record
  • Problem-Solving
  • Valid Driver's License
  • Local Delivery
  • Delivery Scheduling
  • Patient Care
  • Basic Life Support
  • Patient Transfers
  • Direct Patient Care
  • Electronic Charting
  • Patient Lifting
  • Assisting with personal grooming
  • Family support and assistance
  • Preparing meals
  • Quick problem solver
  • Bedside manner
  • Quality Assurance Controls
  • Collecting vital signs
  • 40 wpm Typing Speed

Certification

  • Certified Nursing assistant

Timeline

Delivery Driver

DoorDash
11.2020 - 12.2022

Certified Nursing Assistant

Solaris HealthCare
10.2014 - 06.2021

Manager

SUBWAY®Restaurants
01.2012 - 10.2014

GED -

Judy Andrew's

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Ramona Hollenbach