Ramona Munizza
Albuquerque,NM
Summary
Driven professional with a proven track record in operations management and exceptional customer service, notably at Quintana Dental Practice. Excelled in a fast-paced environment, enhancing patient satisfaction and streamlining processes. Demonstrated analytical thinking and effective communication, achieving significant sales goals and fostering team cohesion as an Assistant Manager at Canine Country Club and Feline Inn.
Overview
27
27
years of professional experience
Work History
Business Associate
Quintana Dental Practice
2014.09 - Current
- Offering exemplary customer service while checking patients in and out.
- Effectively addressing patients concerns.
- Verifying insurance eligibility.
- Creating and reviewing detailed Treatment Plans with patients
- Sending pre-authorizations for treatment.
- Reviewing billing with patients
- Credentialing and re-credentialing new and existing doctors.
Owner/Operator of Mobile Pet Grooming Service
Self Employed
2008.05 - 2014.08
- Managed and operated business and employees
Assistant Manager
Canine Country Club and Feline Inn
1997.05 - 2008.07
- Managed a busy pet resort with the safety and happiness of the pets being the biggest priority.
- Oversaw employees in their daily tasks.
- Developed strong working relationships with staff, fostering a positive work environment.
- Created staff schedules.
- Meeting monthly sales goals.
Education
General Arts And Sciences
University of New Mexico
Albuquerque, NMGeneral Arts And Science
Mount Royal University
Calgary, Alberta, CanadaSkills
- Operations Management
- Excellent Customer Service Skills
- Analytical Thinking
- Time Management
- Communication Skills
- Ability to work in a fast paced environment
Timeline
Business Associate
Quintana Dental Practice
2014.09 - Current
Owner/Operator of Mobile Pet Grooming Service
Self Employed
2008.05 - 2014.08
Assistant Manager
Canine Country Club and Feline Inn
1997.05 - 2008.07
General Arts And Sciences
University of New Mexico
General Arts And Science
Mount Royal University
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