Ramona Nelson
Milwaukee,US
Summary
Accomplished Tow Truck Operator/Dispatcher and General Manager with a proven track record at All Over towing and Jack of All trades Mechanics Shop, enhancing operational efficiency and customer satisfaction. Skilled in vehicle maintenance and cleanliness alongside exceptional adaptability and flexibility, consistently drove business growth and team performance. Achieved significant improvements in safety protocols and logistics coordination, ensuring compliance with DOT requirements and fostering strong customer relationships.
Overview
11
11
years of professional experience
Work History
Tow Truck Dispatcher /Office Assistant
All Over Towing
07.2020 - 09.2024
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Boosted team performance by moving materials with forklifts, cranes and other equipment.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
Dispatcher/Deputy Jailer
Department of Corrections
11.2017 - 09.2020
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Observed inmate behavior to prevent dangerous and inappropriate activities, supervising over 50 inmates simultaneously.
- Utilized weapons, handcuffs and physical force to maintain discipline and order among prisoners.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Examined incoming and outgoing mail to detect contraband.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Established positive working relationships and maintained boundaries with resident offenders.
- Searched building and grounds, living quarters and work areas for contraband.
- Created and maintained arrest files on inmates processed through jail.
- Completed dorm sanitation and maintenance checks and reported results to management.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
- Supervised and directed juvenile movement during various activities on and off campus.
- Investigated attempted escapes and conducted searches for escaped inmates.
- Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
Ambulance Dispatcher
Bell Ambulance
03.2014 - 02.2017
- Updated internal databases with relevant patient information, assisting medical professionals with providing targeted care upon arrival at scene.
- Utilized advanced mapping software to accurately pinpoint caller locations, expediting ambulance response times.
- Participated in ongoing professional development courses to stay current on industry best practices and advancements in technology.
- Monitored GPS tracking systems closely to identify any deviation from assigned routes or delays that might impact patient care.
- Collaborated with other dispatchers to ensure seamless shift transitions and continuous coverage during peak periods.
- Resolved conflicts among available resources quickly under pressure, ensuring optimal allocation based on situational needs.
- Maintained high level of professionalism while handling stressful situations, ensuring efficient operations in critical moments.
- Continuously evaluated call trends and patterns, adjusting dispatch strategies as needed to optimize response times and patient outcomes.
- Handled complex medical emergencies calmly and efficiently, often coordinating multiple responding units simultaneously.
- Kept detailed records of all dispatched calls, enabling accurate reporting and analysis of response times and patterns.
- Managed radio communications effectively, maintaining clear channels for essential transmissions between field units and dispatch center.
- Developed strong rapport with field personnel, fostering positive working environment and promoting team collaboration.
- Implemented new procedures for call-taking, leading to increased accuracy in gathering vital information from callers.
Education
High School Diploma -
South Division High School
Milwaukee, WI05.2002
Timeline
Tow Truck Dispatcher /Office Assistant
All Over Towing
07.2020 - 09.2024
Dispatcher/Deputy Jailer
Department of Corrections
11.2017 - 09.2020
Ambulance Dispatcher
Bell Ambulance
03.2014 - 02.2017
High School Diploma -
South Division High School
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