Summary
Overview
Work History
Education
Skills
Timeline
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Ramona Newton

Summary

Adaptable and driven person willing to be a student and gain more knowledge and apply what I learn.

Overview

5
5
years of professional experience

Work History

Clinical Care Coordinator

Same Day Health
01.2024 - Current
  • Schedule substance use disorder patients and call or email the point of contact of the substance use disorder treatment center patient is staying at and coordinate with providers and mobile nurses
  • Schedule substance use disorder patients that need MAT (medically assisted treatment) services
  • Manage patient onboarding process and schedule intakes through EHR
  • Maintain patient privacy best practices, such as HIPAA, ROI, and legal consent
  • Process the paperwork and medication for substance use disorder patients that require Vivitrol and Sublocade by faxing, emailing, and calling pharmacies to process medication and schedule patients once medications arrives to office
  • Contact insurance companies to verify patient insurance coverage and check insurance through insurance portals
  • Provide status updates and results to providers and substance use disorder facilities about prior authorizations that have been started or completed by prior authorization specialist for substance use disorder patients

Customer Service Representative

Lineage Logistics LLC
03.2023 - 11.2023
  • Invoiced and verified accounts accurately and in a timely manner
  • Verified inbound receipts for accuracy
  • Developed and maintained customer relationships in a professional manner
  • Generated customer reports per customer request (i. e. weekly, monthly late/bill reports)
  • Coordinated availability of products and scheduled daily shifts with the warehouse team
  • Coordinated with operations on special client requests; expedited when necessary
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Maintained and filed documentation in an organized and comprehensive way

Sales Consultant

Enerpower
12.2021 - 02.2023
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Followed up with existing customers to provide additional support and address concerns.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.

Call Center Representative

Enerpower
06.2021 - 02.2023
  • Answered inbound inquiries from customers and prospects
  • Used voice infliction to mirror customers and deescalate a call when needed
  • Provided product information, pricing, promotions, and account changes to customers on request
  • Collaborated with the team to provide feedback on call quality and trends
  • Worked with team to ensure high call volume was met without sacrificing quality of service
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Accountant Assistant

Organic Filling Solutions
10.2019 - 11.2020
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Answered phone calls regarding financial matters such as payments due.
  • Communicated with suppliers to reconcile invoice payments.
  • Documented business expenses and sales.
  • Processed payroll through Quickbooks on a bi-weekly basis
  • Produced and distributed invoices and financial documents.
  • Greeted and directed visitors to appropriate personnel to foster welcoming atmosphere.

Education

High School Diploma -

Usc Hybrid High School
Los Angeles, CA

Skills

  • Attentive
  • Organized
  • Fast Learner
  • Patient

Timeline

Clinical Care Coordinator

Same Day Health
01.2024 - Current

Customer Service Representative

Lineage Logistics LLC
03.2023 - 11.2023

Sales Consultant

Enerpower
12.2021 - 02.2023

Call Center Representative

Enerpower
06.2021 - 02.2023

Accountant Assistant

Organic Filling Solutions
10.2019 - 11.2020

High School Diploma -

Usc Hybrid High School

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Ramona Newton