Ramona Norwood

Mentor and tutor all secondary students recommend

by administrators and teachers.

Work will all students on their academics, social and emotional behavior.

Review school data and collaborate with administrators, counselors, social workers and the school support team in implementing a successful curriculum for all students.

Work with families in providing support with community resources.

• Led staff development initiatives to enhance instructional practices and improve student outcomes.
• Collaborated with teachers to implement curriculum changes aligned with district standards and best practices.
• Managed student discipline processes, ensuring fair and consistent application of school policies.
• Facilitated communication between administration, teachers, students, and parents to foster a positive school culture.

• Developed engaging lesson plans tailored to diverse learning styles and student needs.
• Implemented classroom management strategies to foster a positive learning environment.
• Collaborated with colleagues to enhance curriculum effectiveness and educational outcomes.
• Mentored new teachers, providing guidance on instructional techniques and classroom dynamics.

• Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
• Assisted in training new staff on product knowledge and service protocols.
• Managed multi-channel communication, ensuring timely response to customer requests.
• Implemented feedback mechanisms to improve service delivery and client engagement.

• Streamlined processes for handling complaints, reducing resolution time significantly.
• Developed training materials for ongoing employee education on best practices.
• Led initiatives to enhance customer experience, fostering long-term loyalty.
• Analyzed service metrics to identify trends and drive strategic improvements in operations.

• Evaluated student progress through assessments, adapting instruction to meet individual goals.
• Integrated technology into lessons, enhancing student engagement and resource accessibility.
• Led professional development workshops focused on innovative teaching strategies and best practices.
• Established partnerships with parents and community organizations to support student learning initiatives.

• Developed and implemented engaging lesson plans to enhance student learning experiences.
• Mentored and trained junior teachers, fostering professional growth and collaboration.
• Assessed student progress through data-driven evaluations to inform instructional strategies.
• Integrated technology into the curriculum to support diverse learning needs and improve engagement.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.