Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Ramona Prichard

Summary

Proven leadership abilities with extensive management experience, demonstrated in overseeing large teams and complex operations. Exceptionally skilled in strategizing and implementing comprehensive business plans, resulting in improved operational efficiency and sales performance. Exhibits deep commitment to fostering inclusivity, enhancing customer service, and optimizing employee development strategies. As this resume will illustrate, I have proven the ability to learn, adapt, and continuously improve myself in an ever-changing environment, and you will notice that I have the experience, training, and education required to exceed performance. Committed to creating an environment that promotes continuous learning, growth, and improved business outcomes. Hardworking Advocate working diligently on behalf of disabled persons to obtain necessary assistance. Skilled in coordinating files and resources to meet routine and complex needs. Effective under pressure and in stressful situations.

Overview

26
26
years of professional experience
1
1
Certification

Work History

National Accessibility Project Advocate/Process Improvement

Verizon Wireless
05.2018 - Current
  • Advocating for, designing, implementing inclusive policies and technologies, improving product and service accessibility for all customers including those with disabilities
  • Ensuring that Verizon Wireless products and services are accessible to individuals with disabilities
  • Assessing the needs of customers with disabilities and working towards making Verizon Wireless more inclusive.

Retail Operations Analyst

Verizon Wireless
06.2013 - 05.2018
  • Identified areas for process improvement within retail operations and worked with cross-functional teams to develop and implement solutions
  • Served as a liaison between different teams and departments to coordinate and manage projects related to retail operations
  • Used data-driven insights to make recommendations and drive operational efficiencies.

Hiring/Retention Supervisor

GEICO
08.2007 - 05.2013
  • Implemented strategies to promote employee engagement and retention
  • Reviewed resumes, conducted initial phone screenings, and coordinated interviews with other hiring managers
  • Conducted background checks and reference checks as necessary
  • Coordinate the onboarding process for new supervisors, ensuring they have the necessary resources and information to succeed in their roles.

Glass Claims Adjuster

GEICO
07.2002 - 08.2007
  • Examined claims forms and other records to determine insurance coverage.
  • Documented all investigation activity and presented reports to management.
  • Verified insurance claims and determined fair amount for settlement.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Researched and analyzed policy contracts to verify proper payment of claims.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
  • Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
  • Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
  • Evaluated insurance policies and analyzed damages to determine coverage.

Retail Sales Customer Service

Belk
06.1998 - 06.2002
  • Mentored junior staff members on best practices in optical retail sales, customer service, and technical processes.
  • Gained hands-on experience in managing various aspects of retail operations, including sales, customer service, inventory control, and visual presentation.
  • Enhanced team performance through effective training and guidance on best practices in optical retail sales and customer service.
  • Successfully met daily performance metrics regarding sales, customer service interactions, and store cleanliness to maintain a high standard of retail excellence.
  • Contributed to increased store sales by offering excellent customer service and product knowledge in the retail setting.
  • Increased sales with exceptional customer service skills while managing the retail portion of the business.

Education

Bachelor of Science - Business

Johnson C. Smith University
Charlotte, NC
05.2019

Skills

  • Process Improvement/ Change Management
  • Technical ADA compliance Knowledge
  • Analytical Thinking
  • Analytical Reasoning
  • Customer Service
  • Research proficiency
  • Interpersonal Skills
  • Case Management
  • Problem Solving

Certification

Data Analytics Basics Certification

Affiliations

  • Elevation Church Welcome Team
  • Annual JBB Community Give Back

References

  • Michelle Trent, (203) 535-0456
  • Crystal Frazier, (252) 241-3688
  • Lupia Simmons, (252) 266-7625
  • Anna Canady, (301) 785-7249
  • Heidi White, (478) 719-0882

Timeline

National Accessibility Project Advocate/Process Improvement

Verizon Wireless
05.2018 - Current

Retail Operations Analyst

Verizon Wireless
06.2013 - 05.2018

Hiring/Retention Supervisor

GEICO
08.2007 - 05.2013

Glass Claims Adjuster

GEICO
07.2002 - 08.2007

Retail Sales Customer Service

Belk
06.1998 - 06.2002

Bachelor of Science - Business

Johnson C. Smith University
Ramona Prichard