RAMONA RAMBHACUS
New Rochelle,NY
Summary
Dedicated Operations Associate with over five years of experience coordinating and prioritizing tasks while meeting customer needs. Exercises independent judgment, decision-making and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Lead Associate Operations
JP Morgan Chase
08.2018 - Current
- Established long-term relationships with clients through prompt and courteous service
- Followed internal policies to correctly manage risks associated with business objectives and activities
- Completed planned and surprise cash audits to verify counts and trace discrepancies
- Processed routine customer transactions and assisted fellow tellers with completing more complex work
- Trained new tellers in bank processes to maintain high service and money handling standards
- Led risk management efforts to keep team in line with proper policies and procedures
- Verified the integrity of deposit checks and money orders to protect customers & bank from fraud
Trainer
Barista, Starbucks
01.2014 - 08.2018
- Maintained clean and sanitized workstation and complied with health and safety guidelines
- Welcomed customers, highlighted specials or new items on menu, answered questions and accepted orders and payments
- Identified workers struggling with concepts and discussed needs with supervisors
- Memorized drink orders and preferences for regular customers to build rapport and increase brand loyalty
- Counted money in cash drawers and balanced drawer at beginning and end of shift
- Adhered to cash handling policies and procedures
- Recognized for providing strong customer service with high degree of accuracy.
Education
Associate of Arts -
Borough of Manhattan Community College
New York, NY05.2012
Skills
- Organization Task prioritization
- Analytical thinking Multitasking
- Fraud detection Regulatory compliance
- Balance cash drawers Secure bank vaults
- Audit preparation
- Employee Supervision
- Staff Training
- Supply Restocking
- Excellent Communication
- Team building
- Relationship Building
- Effective Communication
- Decision-Making
- Problem-Solving
Timeline
Lead Associate Operations
JP Morgan Chase
08.2018 - Current
Trainer
Barista, Starbucks
01.2014 - 08.2018
Associate of Arts -
Borough of Manhattan Community College
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