Ramona Reddish
Brunswick,GA
Summary
Proven leader in customer service and healthcare settings, notably at Home Depot, where I spearheaded team training and development, enhancing customer satisfaction significantly. Skilled in CRM software and interpersonal communications, I excel in resolving complex issues, boosting client engagement, and driving productivity without exceeding a 55-word limit.
Overview
22
22
years of professional experience
Work History
Customer Service Lead
Home Depot
03.2022 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Phlebotomist
Southeast Georgia Health System
02.2020 - 04.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
CNA
In Home Care Services
03.2018 - 01.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
EVS Technician
Floyd Medical Center, FMC
02.2007 - 04.2012
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
- Demonstrated strong time management skills, ensuring the completion of all assigned tasks within designated deadlines while maintaining high-quality work standards.
CNA
In Home Care Services
05.2002 - 03.2010
Education
Phlebotomy - Phlebotomy
Coastal Pines Technical College
Waycross, GA05.2020
Skills
- Email Etiquette
- Payment Processing
- Cash Handling
- Business Writing
- Customer Complaint Resolution
- Department operations
- Inventory Control
- Account Management
- Interdepartmental communication
- Product Location
- Product or Service support
- CRM Software
- Telephone Etiquette
- Administrative duties
- Call flow maximization
- Interpersonal communications
- Order Management
- Status Updates
- Quality Assurance
- Customer Relations
- Client Engagement
- Team training and development
- Research and analysis
- Training material updates
- Complaint Handling
- Administrative Support
- Critical Thinking
- Computer Proficiency
- Problem Resolution
- Spreadsheets
- Data Entry
- De-Escalation Techniques
- Staff Training
- Follow-up skills
- Warehousing functions
- Microsoft Excel
- Team Development
- Professional telephone demeanor
- Sales closing
- Money handling abilities
- Call Management
- Paperwork Processing
- Service Upselling
- Sales expertise
- Report Generation
- Account updating
- Product Sales
- POS systems expert
- Service standard compliance
- Delivery Scheduling
- Product Knowledge
- Escalation management
- Research
- Prioritization
- Data Collection
- Recordkeeping strengths
- Microsoft PowerPoint
- Quality Control
- Credit adjustments
- Filing
- Product Promotion
- Order Fulfillment
- Office equipment proficiency
- Software CRM system proficiency
- Coordination
- Appointment Scheduling
- Customer Relationship Management (CRM)
- Promotional support
- Clerical Support
- Microsoft Office Suite
- Document Control
- Report Transcription
Healthcare
Phlebotomy
Medical assistant
Timeline
Customer Service Lead
Home Depot
03.2022 - Current
Phlebotomist
Southeast Georgia Health System
02.2020 - 04.2022
CNA
In Home Care Services
03.2018 - 01.2021
EVS Technician
Floyd Medical Center, FMC
02.2007 - 04.2012
CNA
In Home Care Services
05.2002 - 03.2010
Phlebotomy - Phlebotomy
Coastal Pines Technical College
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
Jerimy SmithJerimy Smith
HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Lindsey WilsonLindsey Wilson
Grievance & Appeals Representative 3 at HumanaGrievance & Appeals Representative 3 at Humana