Ramona R. Gonzalez-Tricker
Hermiston
Summary
Branch Manager IV with Mid-Columbia Libraries with experience in performance appraisal and team leadership. Skilled in building community relationships and enhancing library programming; I drive engagement and success through effective relationship building. I foster inclusive environments that support culturally diverse communities with diverse needs in English and Spanish.
Overview
17
17
years of professional experience
Work History
Branch Manager IV
Mid-Columbia Libraries
Pasco
06.2019 - Current
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Established and built customer relationships through targeted outreach and initiatives.
- Managed and inspired team members to perform to their full potential, driving branch success.
- Works with branch employees and others within MCL to develop and support programming for children, teens, and adults, promotions, tours, book talks, and other activities; contributes ideas and feedback on such events; and ensures that required staffing for events is scheduled.
- . Evaluates operations and activities of the branch; recommends improvements and modifications; and prepares various reports on operations and activities.
- Ensures compliance with all applicable federal, state, and local laws, regulations, and ordinances, as well as all Library System policies, procedures, and union contract provisions.
- Acts as a liaison with the local community, organizations, and school district; ensures that community groups are kept informed of library programs and services; coordinates branch publicity and merchandising with Collections & Services and/or Marketing Directors.
Customer Service Specialist
MID-COLUMBIA LIBRARIES
Kennewick
06.2012 - 06.2019
- Bilingual Storytime Teller
- Implement additional library programs in-branch: Elementary Adventures and Lego Club.
- Properly open and close the library branch.
- Count the till, and prepare the bank deposits and balance SAM/Copier.
- Competent use of Polaris, Outlook, and Microsoft Word.
- Positive public and community interactions at the front desk.
- Excellent telephone etiquette and customer service skills.
- Passed the Bilingual Incentive Test.
- Positively promote the library’s mission statement, its programs, and services.
- Lobby Display Coordinator.
- Outreach Services Coordinator
- Kennewick Library Volunteer Coordinator.
- Additional tasks, as needed.
Bilingual Education Para Educator
PASCO SCHOOL DISTRICT #1
Pasco
09.2008 - 06.2012
- Help prepare & implement curriculum
- Lead small reading/writing groups
- Supervise students in a variety of settings
- Tend to the physical, emotional & social needs of students
- Teach a Writer’s Workshop
- Girls’ Soccer Coach
Education
Secondary High School English Education - TESOL, Bilingual Education
Central Washington University
01.2006
Associates of Arts -
Yakima Valley Community College-Grandview, WA Campus
Grandview, WA01.2003
General High School Diploma -
Grandview High School
Grandview, WA01.1991
Skills
- Performance appraisal
- Customer relationship management
- Team leadership
- Event planning
- Public speaking
- Communication skills
- Time management
- Excellent work ethic
- Multilingual in Spanish
- Relationship building and management
- Community relations
References
- Laura Hirano, Pasco School District Teacher, 715 N 24th Avenue, Pasco, WA, 99301, (509) 438-0825
- Jessie Tomren, Kennewick Branch Librarian & Supervisor, (509) 380-4781
Hobbies and Interests
- Creativity
- Baking, cooking, and poetry
- Reading
- I am an avid reader of a variety of genres for all ages
- Clubs
- Hermiston Classics Car Club Secretary
Current Employer
MID-COLUMBIA LIBRARIES, Kennewick, WA, Jessie Tomren, (509) 545-1019, Customer Service Specialist, 08/01/12, current, Bilingual Storytime teller, Implement additional library programs in-branch: Elementary Adventures & Lego Club, Properly open and close the library branch, Count the till and prepare the bank deposits & balance SAM/Copier, Competent use of Polaris, Outlook, and Microsoft Word, Positive public and community interactions at the front desk, Excellent telephone etiquette and customer service skills, Passed the Bilingual Incentive Test, Positively promote the library’s mission statement, its programs and services, Lobby Display Coordinator, Outreach Services Coordinator, Kennewick Library Volunteer Coordinator, Additional tasks as needed
Employment Objective
My goal is to professionally thrive with MCL by serving the community.
Timeline
Branch Manager IV
Mid-Columbia Libraries
06.2019 - Current
Customer Service Specialist
MID-COLUMBIA LIBRARIES
06.2012 - 06.2019
Bilingual Education Para Educator
PASCO SCHOOL DISTRICT #1
09.2008 - 06.2012
Secondary High School English Education - TESOL, Bilingual Education
Central Washington University
Associates of Arts -
Yakima Valley Community College-Grandview, WA Campus
General High School Diploma -
Grandview High School
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