Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ramona Roach

Greenville,NC

Summary

Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

23
23
years of professional experience

Work History

Pediatric Intensive Care Unit Secretary

ECU Health Medical Center
Greenville, NC
03.2005 - Current
  • Provided administrative support to the Office Manager and other staff members.
  • Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Provided assistance with onboarding new employees by preparing orientation materials.
  • Assisted with special projects or tasks related to departmental functions upon request.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
  • Proofread documents before submission; corrected any errors found in grammar or punctuation.
  • Maintained organized filing system of paper and electronic documents.
  • Greeted visitors and directed to appropriate location or person.
  • Processed documents and materials for dissemination to appropriate parties.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.

Medication Tech/Personal Care Assistant

Red Oak Manor Assistant Living Home
Greenville, NC
01.2001 - 02.2005
  • Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
  • Developed individual plans of care based on assessment findings and physician orders.
  • Reported any observed changes in mental status or physical condition to supervisor immediately.
  • Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
  • Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
  • Assessed changes in condition or behavior of the client which may require further medical attention.
  • Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
  • Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
  • Administered medication under supervision of a registered nurse or physician.
  • Provided companionship to elderly and disabled clients in their homes or other residential facilities.
  • Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
  • Maintained accurate records of client care activities on computerized systems for charting purposes.
  • Prepared meals according to dietary requirements and assisted in feeding when needed.
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
  • Laundered clothing and bedding to prevent infection.

Education

Associate of Arts - Criminal Justice

University of Phoenix
Tempe, AZ
01-2012

Health Unit Coordinator - Medical

Pitt Community College
Winterville, NC
01-2002

High School Diploma -

North Pitt High School
Bethel, NC
06-1999

Some College (No Degree) - Nursing

Edgecombe Community College
Tarboro, NC

Skills

  • Customer Service
  • Supply Restocking
  • Office Administration
  • Requisition processing
  • Supply Ordering
  • Database Management
  • Multi-Line Phone Systems
  • File systems management
  • Prioritization and time management
  • Complex Problem-Solving
  • Confidentiality understanding
  • Verbal and written communication
  • Filing experience
  • Document Preparation
  • Database Maintenance
  • Data Verification
  • Data Entry
  • Sensitive material handling
  • Clerical Support

References

References available upon request.

Timeline

Pediatric Intensive Care Unit Secretary

ECU Health Medical Center
03.2005 - Current

Medication Tech/Personal Care Assistant

Red Oak Manor Assistant Living Home
01.2001 - 02.2005

Associate of Arts - Criminal Justice

University of Phoenix

Health Unit Coordinator - Medical

Pitt Community College

High School Diploma -

North Pitt High School

Some College (No Degree) - Nursing

Edgecombe Community College

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Ramona Roach