Ramona Robinson
Pahrump,NV
Summary
Energetic, customer service focused Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting customers and workforce as well as identifying opportunities for improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Manager
Gunny's AC & Heating Corp
Pahrump, Nevada
03.2022 - Current
- Managed high inbound outbound call volume
- Provided excellent customer service in person and over the phone to business and residential customers
- Supervised staff members, organized schedules and delegated tasks.
- Experienced in using excel, Microsoft word, quick books.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained filing system for records, correspondence and other documents.
Customer Care Assistant
At Your Service Home Health Care
Las Vegas , NV
01.2017 - 03.2022
- Assisted customers with queries, complaints or requests for information.
- Provided product knowledge to customers upon request.
- Resolved customer inquiries quickly and efficiently.
- Made outbound calls to existing and potential customers.
- Developed effective relationships with customers by providing prompt service and support.
Customer Service /Warehouse Inventory Specialist
Honest Company
North Las Vegas , Nevada
02.2014 - 01.2017
- Provided assistance via inbound outbound calls to customers regarding their orders or inquiries.
- Prepared documents such as packing lists, shipping labels.
- Managed daily tracking information using computer systems and databases.
- Resolved discrepancies between actual stock on hand versus system records.
- Validated incoming shipments against purchase orders or invoices.
- Assisted with loading and unloading trucks and other vehicles as needed.
Education
Master of Arts - Business Administration
University of Utah
Salt Lake City, UTDiploma - Business Management
Barringer Arts High School
Newark, NJSkills
- Workforce Management
- Employee Supervision
- Vendor engagement
- Operations Management
- Billing
- Bookkeeping
- Customer Service
- Excellent Phone Etiquette
Certification
- CPR & AED First Aid, Vida Training Center Inc
Languages
English
Professional
Spanish
Professional
Timeline
Office Manager
Gunny's AC & Heating Corp
03.2022 - Current
Customer Care Assistant
At Your Service Home Health Care
01.2017 - 03.2022
Customer Service /Warehouse Inventory Specialist
Honest Company
02.2014 - 01.2017
Master of Arts - Business Administration
University of Utah
Diploma - Business Management
Barringer Arts High School
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