Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Work Preference
Quote
Timeline
BusinessDevelopmentManager
Ramona Rodriguez

Ramona Rodriguez

Eagle River,AK

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
2
2
Languages

Work History

Admin Assistant

Brechan Construction, LLC
05.2019 - Current
  • Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
  • Assisted coworkers and staff members with particular tasks daily.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Answered customer calls professionally and routed them to the appropriate person.
  • Operated weight scales and issued tickets when necessary.
  • Greeted customers and provided excellent service to internal and external clients.
  • We performed event coordination for larger parties and gatherings.
  • Coordinated florists, photographers, and musicians for events.
  • Verified and finalized arrangements to deliver smooth and efficient travel for employees.
  • Arranged hotel accommodations, cars, or drivers and all related documentation.
  • Identified and eliminated safety hazards and issues during travel.
  • Maintained thorough and accurate records of transactions.
  • Reviewed, input, and paid invoices for travel-related services.
  • Managed filing system, entered data, and completed other clerical tasks.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Managed invoicing and payment processing operations.
  • Processed customer invoices, credit memos, and payments within established timelines.
  • Counted, verified, and handled bank deposits.
  • Take care of Billing/Concrete Billing
  • Rock Delivery Scheduling
  • Facebook Posting as needed
  • Vehicle Registrations/ Vehicle Dot Number renewals

Customer Services/Sales Representative

AT&T
03.2014 - 07.2016
  • Stayed current on company offerings and industry trends.
  • Set and achieved company-defined sales goals.
  • Contributed to team objectives in fast-paced environment.
  • Quoted prices, credit terms, and other bid specifications.
  • Negotiated prices, terms of sales, and service agreements.
  • Maintained current knowledge of evolving changes in marketplace.
  • Trained new employees on customer service, money handling, and organizing strategies.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Attended monthly sales meetings and quarterly sales training.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Selected correct products based on customer needs, product specifications, and applicable regulations.
  • Assisted call-in customers with questions and orders.
  • Educated customers on promotional options, sales policies, and methods for obtaining desired results from company offerings.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Maintained customer accounts and relationships.
  • Set up new accounts for businesses and general public/DirecTV accounts
  • Keep store clean and organized
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Managed returns, exchanges, and refunds in accordance with store policy.
  • Brought in more than 10% in new sales by leveraging successful sales techniques to build relationships and convert prospects into paying customers

Hotel Front Desk Receptionist

Comfort Inn
05.2011 - 05.2014
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Resolved service-related problems and documented actions in system.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Managed lost and found items to assist guests with retrieving belongings.
  • Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Trained staff to provide excellent customer service, apply best practices and comply with procedures.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Trained new staff members in customer service techniques and hotel operations.
  • Stored guest valuables in safe and individual boxes for security.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Cashier/ Customer Service/ File Maintenances Clerk

Fred Meyer
10.2008 - 06.2009
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered product questions using knowledge of sales and store promotions.
  • Redeemed coupons to discount purchases.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained physical and computer-based filing systems.
  • Monitored and updated filing systems to meet organization standards.
  • Managed incoming and outgoing mail for different Departments.
  • Attention to detail and ability to work independently;
  • Maintain Scale files;
  • Create appropriate codes for accurate tracking of item file sales;
  • Maintain master file database and oversee integrity of stores' data files;
  • Store visits and audits of best practices;
  • Ability to identify and communicate issues and work to resolve them in timely manner;
  • Purge item files to help maintain accuracy;
  • Provide assistance to store Administrative Assistant as needed;
  • Maintain inventory spreadsheets with current costing, pricing, & updated purchasing information;
  • Partner with management to positively effect change and progress;
  • Perform price checks, audit/make tags, and create signage;
  • Participation in monthly inventory counts.

Receptionist

Brechan Enterprises, Inc
01.2007 - 08.2007
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors appositive first impression.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained physical and computer-based filing systems.
  • Assisted with document scanning and imaging projects to support accurate file back-up.

Cashier/Customer Service

Wal-Mart
09.2006 - 05.2008
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Processed customer orders and accurately handled payment transactions.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Answered product questions using knowledge of sales and store promotions.
  • Redeemed coupons to discount purchases.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled calls promptly and with courteous professionalism.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting customers.

Education

High School Diploma -

Kodiak High School
Kodiak, AK
06.2006

Skills

  • Excellent organizational Skills
  • Sales Expertise
  • Customer Service Excellence
  • Credit and Cash Transactions
  • Training and Development
  • Cash Register Systems
  • Return and Exchange Processing
  • Data Entry
  • Telephone answering, 6-Line System
  • 10-Key Proficiency
  • Critical Thinking
  • Budgeting
  • Data Entry
  • Event Planning
  • AR/AP
  • Travel Planning
  • Invoice Processing
  • Problem-solving abilities
  • I've worked with PC Proficiency programs, such as Timberline Sage 300 Construction and Real Estate, Timber Scan, Excel, Adobe, Microsoft Word, and Canva

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balance401k matchPaid time offPaid sick leaveHealthcare benefitsFlexible work hoursStock Options / Equity / Profit SharingCareer advancementWork from home option

Quote

Business opportunities are like buses, there’s always another one coming.
Richard Branson

Timeline

Admin Assistant

Brechan Construction, LLC
05.2019 - Current

Customer Services/Sales Representative

AT&T
03.2014 - 07.2016

Hotel Front Desk Receptionist

Comfort Inn
05.2011 - 05.2014

Cashier/ Customer Service/ File Maintenances Clerk

Fred Meyer
10.2008 - 06.2009

Receptionist

Brechan Enterprises, Inc
01.2007 - 08.2007

Cashier/Customer Service

Wal-Mart
09.2006 - 05.2008

High School Diploma -

Kodiak High School

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Ramona Rodriguez