Ramona Russo

• Trained and mentored team members on product knowledge and customer engagement techniques.
• Analyzed sales data to identify trends and adjust strategies for optimal performance.
• Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
• Coordinated promotional events to drive traffic and elevate brand visibility within the department.
• Conducted regular performance reviews, providing feedback to improve team effectiveness and morale.
• Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
• Lead team of 30 employees in all operations

Managing daily Operations, deliver world class customer service in order to achieve Business goals.

• Supervising and implementing the visual merchandising of exceptional merchandise

• Motivate a high performance team to build lasting customer relationships

Operations Management: Deliver a World-Class Experience on each shift.

• Proactively manage operation of the car wash, maintains facility image; identifies maintenance problems and communicates problems to General Manager and Facilities / Maintenance Department

• People Management - Use company approved selective hiring criteria to maintain a quality Associate roster; train and develop Shift Leaders and Associates to improve the quality of the car wash operation; support the professional development of the Shift Leaders and

Associates; draft performance plans for Shift Leaders and share information with General Manager; lead follow up on all performance plans delivered; lead and execute all new Associates and Shift Leader orientations

Provided supervision of and support the accuracy of records for all cash register transactions, preparing and processing the daily cash bank deposits and all transactions paperwork, ensuring all documentation is prepared in compliance with the company and bank policies and procedures.

• Monitored CRM – customer satisfaction indicators, contacted and handled all customers complaint.

• Fostered healthy team environments to promote collaboration and boost productivity.

• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

• Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.

• Maintained inventory, checking stock and keeping up with fluctuating supply and demand.

• Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.

• Hired and mentored core start-up team, working to outline initial company policies and procedures.

• Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.

• Capitalized on existing talent while facilitating recruitment and development of new talent.

• Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.

• Trained, managed and motivated employees to promote professional skill development.

• Lead team of 32 employees in all operations