RAMONA SANDERS
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Delivery Manager
Builders First Source
08.2023 - Current
- A liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Manage resources effectively to avoid unnecessary delivery delays.
- Champion a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
Site Manager
Complete TransPack Solutions
09.2020 - 06.2023
- Maintained daily communication with logistic staff and customer to drive forward progress of project.
- Kept site(s) compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Conducted thorough risk assessments to proactively address potential issues before they escalated into costly problems.
- Evaluated performance metrics to identify areas for improvement in both individual employee performance and overall project management strategies.
- Trained managers and teams on site-specific requirements, techniques and procedures.
- Maintained detailed records of all site activities, providing valuable data for future planning efforts and analysis of best practices in site management techniques.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Enhanced site safety protocols, significantly reducing incident rates through rigorous enforcement and training.
Operations and Logistics Manager
FedEx Ground
09.2005 - 04.2020
- Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups
- Proven ability to apply sound business judgment to establish and accomplish goals
- Verbal and written communication skills necessary to communicate with various audiences and ability to effectively provide employee instruction on process and practice
- Advised and trained personnel on logistical processes, property management, and requisitions
- Performed inventory, research and reconciliation duties
- Advised the organization leadership at the corporate level on initiatives and on multiple financial liability investigations in accordance with company policy
- Determined opportunities for company improvement of key metrics and executed action plan to achieve results
- Managed compliance in accordance with the Business Control Self Assessment (BCSA)
- Achieved results directly and indirectly through IC's and /or ISP's Authorized Officers and/or Business Contacts
- Key factor of implementation of contractual operating agreements
- Achieved successful contractor's satisfaction through confidential business discussions
- Supervised staff of operations and kept records of all sensitive items inventory, accountability weekly and monthly
- Scheduled preventive maintenance checks on building to maintain relevance and reduction of building destruction and labor hours
- Performed daily and weekly payroll duties for contractors, drivers and administrative staff
- Conducted sort observations and interviews of new hires
- Ensured accuracy of human resources documents per company policy
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels
- Directed logistics operations, including shipping and receiving of wide range of products daily
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
Education
Bachelor of Arts - Economics
University of South Florida
Tampa, FLBachelor of Arts - Psychology
University of South Florida
Tampa, FLSkills
- Operational Budget Management
- Building Maintenance
- Quality Control
- Shipping and receiving operations
- Supply Chain Planning
- Reporting Proficiency
- Analytical Problem-Solving
- Site inspection and management
- Effective Team Leadership
Timeline
Delivery Manager
Builders First Source
08.2023 - Current
Site Manager
Complete TransPack Solutions
09.2020 - 06.2023
Operations and Logistics Manager
FedEx Ground
09.2005 - 04.2020
Bachelor of Arts - Psychology
University of South Florida
Bachelor of Arts - Economics
University of South Florida
Similar Profiles
George MarchmanGeorge Marchman
Door builder/Line Assembler at Builders first sourceDoor builder/Line Assembler at Builders first source
SUSAN BURLESONSUSAN BURLESON
Account Receivable Specialist at Builders First SourceAccount Receivable Specialist at Builders First Source
Reanna DiazReanna Diaz
Credit Analyst at Builders First SourceCredit Analyst at Builders First Source
SABRINA GASPARSABRINA GASPAR
Human Resources Business Partner at Builders First SourceHuman Resources Business Partner at Builders First Source
WILFRED MARTINWILFRED MARTIN
Delivery Manager at Tata Consultancy ServicesDelivery Manager at Tata Consultancy Services