Ramona Saulsberry
Wichita,KS
Summary
New Pharmacy Technician with proven track record and success in building strong relationships with patients and clients in the medical field. Detail-oriented with a commitment to maintaining high-quality assurance and control standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Conduent Call Center
08.2021 - 01.2023
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Certified Medication Technician/ Medical Records
Presbyterian Manors Of Mid-America
05.2017 - 12.2020
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Certified Medication Tech/Healthcare Coordinator
Larksfield Place
05.2013 - 06.2017
- Attended training courses and seminars to remain up-to-date on emerging medical technology and techniques.
- Maintained professional demeanor while treating patients with respect and dignity.
- Scheduled referral appointments to other providers for patients needing specialized treatment.
- Maintained detailed records of medical supplies and ordered supplies.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Certified Medication Technician
Via Christi Village
03.2010 - 07.2013
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Kept digital records of patient details, medications, billing and other activities.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Provided patients with assistance in completing daily tasks, effectively reducing daily burden on family members.
Education
High School Diploma -
South High School
Wichita KS05-2004
Pharmacy Technician License -
Allied Health Training
Wichita, KSCurrent
Phlebotomy Technician -
Allied Health Training
Wichita, KS02.2019
Certified Medication Technician -
Allied Health Training
Wichita, KS05.2011
Skills
- Logs management
- Vital signs monitoring
- Computer proficiency
- Microsoft Office
- Document and Records Management
- Office Support
- Unit Supply Maintenance
- Time Management
Certification
- Pharmacy Technician License
- Administrative Assistant Certification
Timeline
Customer Service Representative
Conduent Call Center
08.2021 - 01.2023
Certified Medication Technician/ Medical Records
Presbyterian Manors Of Mid-America
05.2017 - 12.2020
Certified Medication Tech/Healthcare Coordinator
Larksfield Place
05.2013 - 06.2017
Certified Medication Technician
Via Christi Village
03.2010 - 07.2013
High School Diploma -
South High School
Pharmacy Technician License -
Allied Health Training
Phlebotomy Technician -
Allied Health Training
Certified Medication Technician -
Allied Health Training
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