Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Spencer Shea

Denton

Summary

Accomplished Retirement Operations Specialist with a proven track record at Charles Schwab, adept in process planning and operational efficiency who can adapt to change and remain flexible. Demonstrated leadership in streamlining operations and enhancing compliance with IRS regulations. Skilled in risk mitigation and problem-solving, significantly improving operational workflows and client satisfaction. Expert in case management and personnel assessment, committed to operational excellence and detail-oriented execution who works best under pressure.


Overview

7
7
years of professional experience
1
1
Certification

Work History

Retirement Operations Specialist

Charles Schwab
07.2021 - Current
  • Processed transactions for: Distributions, Contributions, Excess Removals, Rollovers, & Transfers
  • Generated Tax reporting, & Tax documents for: IRAs (Traditional, Roth, SEP, SIMPLE, Inherited, ESA) & Qualified plans (Defined Contribution & Defined Benefit) for a variety of different clients, ranging from individuals to small business owners and financial advisors.
  • Calculated Earnings & Losses for Excess Contributions
  • Processed Removals under EPCRS guidelines.
  • Calculated RMDs for Qualified Plans & IRAs.
    Participated in Plan Restatement Cycles
  • Assisted Business owners and Plan sponsors with updating Plan & Business information.
  • Had direct Client, Advisor & TPA interactions.
  • Educated Clients, Coworkers & Business Partners on current & previous IRS Regulations, Plan provisions, Plan Structure, as well as Plan Eligibility for Businesses and Participants alike.
  • Maintained a working knowledge of DOL requirements for Businesses when considering Employer Match contributions, Eligibility, & Compliance.
  • Assisted in correcting errors in Tax Reporting
    Devised and implemented processes and procedures to streamline operations.
  • Assisted in audits of deposit and distribution checks
  • Conducted regular reviews of operations and identified areas for improvement.
  • Used Salesforce to track client interactions

Retirement Associate

Thrift Savings Plan (Aspira)
11.2020 - 07.2021
  • Had Daily interactions with participants from every section of the government from Congress members to postal workers or Active duty military members and FBI agents
  • Educated participants on financial topics and best practices.
  • Assisted participants in taking distributions, loans, and making contribution elections
  • Educated participants on vesting schedules, fund allocations, loan & distribution eligibility.
  • Assisted participants in utilizing CARES Act related withdrawals
  • Assisted participants in completing Direct & In-Direct Rollovers
  • Educated beneficiaries on how to take steps to purchase annuities, or take possession of a Decedents retirement assets.
  • Assisted participants in taking possession or completing distributions of retirement assets in the event of Divorce (QDRO & RBCO), and Child support court orders.
  • Maintained a working knowledge of Plan Specific rules and regulations surrounding The Thrift Savings plan 401(a) system.

Supervisor (Hazmat)

United Parcel Service, UPS
09.2017 - 06.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Observed packing operations to verify conformance to specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Participated in the Safe Disposal of hazardous materials
  • Meticulously log and document any and all hazardous waste, the removal and disposal process, and notification of business partners.

Education

High School Diploma -

Martin High School
Arlington, TX
06-2017

Skills

  • Experience in leadership
  • Personnel assessment
  • Risk mitigation
  • Case management
  • Operations coordination
  • Project management
  • Process planning
  • Operational efficiency
  • Problem Solving
  • Detail Oriented

Certification

Familiar with and actively working towards being accredited with the ASPPA,


Looking to obtain my QKA Certifications in 2025


Interests

  • I enjoy helping others and giving back to the community
  • DIY and Home Improvement
  • Music
  • Coding and Programming
  • Mindfulness Practices

Timeline

Retirement Operations Specialist

Charles Schwab
07.2021 - Current

Retirement Associate

Thrift Savings Plan (Aspira)
11.2020 - 07.2021

Supervisor (Hazmat)

United Parcel Service, UPS
09.2017 - 06.2020

High School Diploma -

Martin High School

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Spencer Shea