Ramona Shope
Post Falls,ID
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Account Manager
Dietz and Watson
08.2017 - 01.2024
- Manage Western United States retailers, independent banners, distributors
- Provide and assist with data to support potential growth or growth
- Bring new ideas for quarterly promotions
- Develop and execute weekly sales plans
- Manage pricing and margins
- Work closely with local distributor within market
- Identify new retail customers, as well as new distribution channels to grow sales
- Handle export business and customers
- Manage customers' expectations and address differences as needed
- Analyzed market trends to inform strategic recommendations for clients
- Enhanced service offerings with regular feedback sessions to identify areas for improvement
- Facilitated contract negotiations, securing favorable terms for both clients and company
- Developed tailored solutions, enhancing client engagement and retention
Regional Sales Manager
Pocino Foods
06.2015 - 08.2017
- Target additional distribution centers to grow regional sales
- Provide product knowledge to the sales force
- Manage pricing and margins in the region
- Communicate market changes and price changes with distribution centers down to customer level
- Maintain an open line of communication with upper sales management regarding status of sales initiatives
- Collaborate closely with research and development on specialty items for further manufacturing
- Fostered culture of accountability with regular performance reviews and feedback sessions
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts
Business Development Manager
Performance Food Services
10.2014 - 06.2015
- Identify target customers and establish relationships
- Identify special needs of customers and conduct cost analysis
- Provide solution-based account management
- Establish credit for information provide with the credit department team
- Conduct product presentations and cost comparisons
- Perform order audits and follow up on relationships
North San Diego County District Manager
US Foods
10.2008 - 10.2014
- Coach territory managers within territory, aiding in account growth
- Assist with transitioning territory managers from salary to commission-based structure
- Recruit new sales associate
- Provide extended training for territory managers
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations
- Analyzed sales data to identify growth opportunities and areas for improvement across district
- Managed accounts to retain existing relationships and grow share of business
Account Manager
US Foods
06.2003 - 10.2008
- Open, maintain, and grow accounts
- Introduce new products to clients
- Act as a consultant in the food industry for both large and small accounts
- Increased client satisfaction by cultivating strong relationships and understanding client needs
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution
- Conducted regular account reviews to identify areas for improvement and ensure continued success
- Established clear communication channels between clients and internal teams, ensuring seamless project execution
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn
- Built relationships with customers and community to promote long term business growth
Education
Western Nevada College
Carson City, NVSkills
- Account management/development
- Customer service/satisfaction
- Teamwork and collaboration
- Client relationship management
- Relationship building and management
- Sales development
- Goals and performance
- Strategic account planning
- Overcoming objections and resolving issues
- Vendor management
Timeline
Account Manager
Dietz and Watson
08.2017 - 01.2024
Regional Sales Manager
Pocino Foods
06.2015 - 08.2017
Business Development Manager
Performance Food Services
10.2014 - 06.2015
North San Diego County District Manager
US Foods
10.2008 - 10.2014
Account Manager
US Foods
06.2003 - 10.2008
Western Nevada College
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