Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ramona Stoian

Pembroke Pines,FL

Summary

Dynamic hospitality leader with over 15 years in luxury hotels, resorts, and spa management, including 11 years at The Peninsula Hotel NYC — the only luxury brand with a Forbes 5-Star rating for every property. Recognized for blending operational excellence with a people-first approach, consistently elevating guest satisfaction, strengthening team performance, and upholding the highest standards of service.

Overview

17
17
years of professional experience

Work History

Director of Operations

Skipjack Resort & Marina
08.2021 - 07.2024
  • Directed day-to-day operations across hotel, marina, and recreation.
  • Supervised teams in housekeeping, front desk, engineering, and food & beverage.
  • Introduced operational efficiencies that improved guest satisfaction and service flow.
  • Managed vendor contracts, staff scheduling, and capital improvement projects.
  • Resolved guest concerns with professionalism, contributing to strong online reviews.

Spa Manager

The Peninsula Hotel NYC
01.2014 - 01.2019
  • Oversaw daily operations for a Forbes 5-Star spa, ensuring flawless execution of luxury service standards.
  • Managed spa inventory, payroll, staff scheduling, and retail performance.
  • Delivered personalized guest service for VIP, celebrity, and international clientele.
  • Trained, mentored, and supervised a team of receptionists, and attendants to exceed performance goals.
  • Coordinated cross-departmental communication to streamline guest experiences.
  • Led regular quality audits to maintain Forbes 5-Star and AAA Five Diamond ratings.
  • Designed and implemented promotional packages, boosting revenue and repeat visits.
  • Handled guest recovery situations with discretion and service excellence.

Front Desk Coordinator

The Peninsula Spa NYC
01.2008 - 01.2014
  • Oversaw daily operations for a Forbes 5-Star spa, ensuring flawless execution of luxury service standards.
  • Managed spa inventory, payroll, staff scheduling, and retail performance.
  • Delivered personalized guest service for VIP, celebrity, and international clientele.
  • Trained, mentored, and supervised a team of receptionists, and attendants to exceed performance goals.
  • Coordinated cross-departmental communication to streamline guest experiences.
  • Led regular quality audits to maintain Forbes 5-Star and AAA Five Diamond ratings.
  • Designed and implemented promotional packages, boosting revenue and repeat visits.
  • Handled guest recovery situations with discretion and service excellence.

Education

BS - Business Management

Vaughn College
NYC
01.2006

Skills

  • Luxury Hospitality Leadership
  • Resort & Spa Operations
  • Staff Training & Team Development
  • High-profile guest engagement

Languages

English
Native or Bilingual
Romanian
Native or Bilingual
Spanish
Professional Working

Work Type

Full Time

Timeline

Director of Operations

Skipjack Resort & Marina
08.2021 - 07.2024

Spa Manager

The Peninsula Hotel NYC
01.2014 - 01.2019

Front Desk Coordinator

The Peninsula Spa NYC
01.2008 - 01.2014

BS - Business Management

Vaughn College

Similar Profiles

CREATE PROFILE